Valentino

Reviews

• NS

  Nimisha Shah

  Oct 28, 2024
  1.0
  nobody answers the phone or returns messages. i have called multiple times and left multiple voicemails with no response. I ordered a pair of straps in June. I texted twice and called and nobody responds back to me with the status. I expressed today the importance of actually getting a call back- yet, no call. I just need to know the status of my straps and don’t have time to keep reaching out over and over.
• JH

  Jawde Cristina Hermann

  May 10, 2021
  1.0
  Horrible experience. I bought less than a month ago some the valentino rockstud metallic ankle strap sandals for my graduation ceremony. The heel broke during the graduation (this was the first time using it) it was a really scary thing, luckily I didn’t fall but I had to change my heels to others in the middle of the ceremony. I came to Valentino today to figure out what they could do for me, the guy that “helped” me was being rude and wanted to charge me for the shipping after the repair. I didn’t really want the shoes anymore but he told me that reparing them was the only option and they couldn’t give me store credit… so I didn’t have any choice. He was being so rude that I left with the shoes. He told me he was going to talk to the manager, I told him I would not leave the shoes if I have to pay, he told me I could leave with the shoes then and walked away he left me standing in the store talking by myself. His name is Michael!!! The shoes were 1150$ and for the price I paid for them I should receive better treatment. I want a refund! He was super rude not sure because I am hispanic, he was super rude since the moment I enter the store. DONT GO TO THIS STORE!!!
• ND

  Nhoemy HP Divis

  May 4, 2021
  5.0
  Me encantó, gracias al Sr Hector por su amable atención.
• TW

  T W

  Dec 29, 2019
  1.0
  Just left from out of Valentino in Highland Park (12/29/19 @ 12:30 pm), Texas and the white guy (salt n pepper facial hair) that "helped" me was not very welcoming. I'm guessing it was because I was dressed down and in that store. I was the ONLY person in the store besides the security guy so I know it wasn't because of they were busy. Being pretentious does you no justice when your job is customer service. Smh jacka$. Lol UPDATE: I called back and his name was Michael. I read the other post and needed to confirm. I wonder if the lady that had the same bad experience was black because I am too?
• CH

  Christina Huynh

  Aug 3, 2018
  5.0
  Above and beyond customer service.

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