The Toy Maven - Preston Hollow

Reviews

• JC

  J. Douglas Crawford

  Jan 26, 2026
  2.0
  Promoted as having a special toys is an overstatement when asking questions of the staff they appeared inconvenienced. What we had to buy was all made in China = poor quality for over $30
• LF

  laurie F

  Dec 18, 2025
  1.0
  I am extremely disappointed with this store. My husband and his parents went in to purchase Christmas gifts and were assisted by the manager, Jennifer. When my father-in-law dropped off the toys, he gave his last name. He is French and has a very strong accent. The manager wrote “Homer” on the note, clearly a reference to Homer Simpson, based on his appearance. My husband took a photo of the note that was sitting on the toys. Making fun of customers is unacceptable. Our family has made it a point to support Toy Maven for years rather than shopping on Amazon, and this experience makes me regret that loyalty. I called and spoke directly with the manager, who claimed my father-in-law told her that was his name. That is simply not possible, he cannot even pronounce the word “Homer,” and my husband was present and clearly heard him give our last name, which has no resemblance to that name. I am deeply disappointed by the lack of professionalism and basic kindness shown by the staff. It’s a sad world we live in, especially when adults cannot even be kind to each other…
• AH

  April Hammons

  Nov 28, 2025
  5.0
  I love this toy store! The Toy Maven is a magical place!
• AW

  Amzie Williams

  Nov 27, 2025
  5.0
  One of the most thoughtful and joy filled establishments you can find in Dallas. The namesake Toy Maven, maven beings defined as an expert or connoisseur, holds true as this establishment contains a wide range of toys to spark joy and educate both children and those who may play with them. Founder and owner, Candace Williams, makes a true vocation of finding the most interesting and engaging games and toys for children of all ages and walks of life. A must visit for anyone hoping to bring a child some joy and light in their life.
• BS

  Belinda Shaw

  Aug 16, 2024
  5.0
  I had the most AMAZING customer experience at The Toy Maven! I live in Tennessee and my grandson lives in the Dallas area. I was looking for Brio toys for his 2nd birthday and called The Toy Maven and had the pleasure of talking to Sally. She was the ABSOLUTE best in her customer service and her kindness was refreshing and rare. She gave me her personal cell number so that I could text her the names and product numbers of the toys I was looking for. When she didn’t find them at her location, she found a couple of them at another and sent me addresses to those stores. I drove into town to pick up the toys set aside for me and believe it or not it got even better! They gift wrapped every toy and didn’t charge me one dime. If you want the best toys and the best customer service served with a huge dose of kindness, then I highly recommend shopping at The Toy Maven. Candace and her wonderful team will make your toy dreams come true!

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