Sunglass Hut at Macy's

Reviews

• JM

  Joe Maio

  May 20, 2023
  5.0
  Jacqueline (sorry if I spelled her name wrong) is a fantastically knowledgeable employee. She really knows her stuff when it comes to lens materials, tints, gradients, and general knowledge about sunglasses. As someone who is interested in the technical details of the sunglasses that I’m buying, I really appreciated her help and although they didn’t have the exact combination of frames and lenses that I was looking for, I was able to find them and purchase them at another Sunglass Hut location.
• MP

  Mary poosti

  Dec 30, 2021
  1.0
  I had a horrible experience with the sales associate. I bought a sunglass a week before at the north park location. I had my receipt and box it was given me in. When I told her I am here for a return she started giving me an attitude. She was trying to find a reason to not return me the refund. I politely asked her that the glasses has to be return bc it was damaged when I bought it. She yelled at me and told me it’s not her fault and she couldn’t do anything. It’s horrible to treat a customer in a such a manner .
• FL

  Farzana Lakhani

  Dec 1, 2019
  1.0
  It was a horrible experience with the manager and his co worker at this location. I bought a pair of sunglasses for my mom a day before at the stonebriar location and she simply didn’t like them so I wanted to return them. I had my receipt and box it was given me in. The minute I told them I am here for a return the attitude changed. The manager started giving me an attitude. He was trying to find a reason to not return me the money o spent. He opened the box and told me I am suppose to have return label on there and since it doesn’t have it he won’t return it for me. I politely asked him what could be done in this situation as I am not from Dallas and leaving town at night and the glasses has to be return. He yelled at me and my mom and told us not his fault and he couldn’t do anything. I called the stonebriar location and the manager there was happy to talk to galleria manager but he refused to speak to him. Then they made the district manager give him a call and all of a sudden he processed my refund telling me he is new and is so upset that they didn’t train him to do this type of returns. It’s horrible to treat a customer in a such a manner specially because you don’t know what you are doing.
• RM

  Renia Mack

  Jan 2, 2019
  1.0
  I had a terrible experience with this sunglasses hut. At my first visit the sales associate was extremely nice and helped me find a pair of polarized glasses that were $200. I took them home and showed them to my husband and noticed there was a small scratch on the glasses that was covered with a small red “ray band” sticker and called the store multiple times with no answer over the next couple of days. I went to a sunglasses but near my house and explained to the sales associate there what happened. He cleaned the glasses and said that I could exchange them but I needed to return to the previous store. I drove to Dallas to simply exchange them for the same glasses that were not scratched I was told I could only receive 50% off of another pair and even if I found the same glasses I would have to pay an the additional $100! I think this is completely ridiculous that they could not even compensate a percentage of the cost of the glasses and tried to rip me off by spending $300 for a pair of glasses that were scratched and then tried to cover it up! I would not recommend this store at all and thoroughly check your glasses before buying them otherwise you’ll be ripped off like me!
• AI

  Alba Iris

  Aug 4, 2018
  5.0
  The manager Cynthia help me out even though I didn't have my receipt.

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