Longchamp Northpark Dallas

Reviews

• CC

  cindy camacho

  Mar 9, 2026
  2.0
  Went to buy a bag and asked the lady (Norma) if it gets dirty easily, and she responded in a rude tone, “Well, it’s white.” I ignored it. Then I asked for the bag and told her if I could get a different one that was not dirty, and she said, “Well, I’m not going to give you that one,” with an attitude. Customer service was not pleasant .
• LL

  Leonard

  Dec 16, 2025
  5.0
  Amazing customer service and great assistance. I wanted to get my girlfriend the medium green Le Pilage in Mocha, it was sold out everywhere and was informed that it wouldn't be back in stock for the next 2 months. A store associate, Christina Lim, was very helpful me out all throughout the process. She followed up with calls for availability and was patient with me during the ordering process. She truly is the example the follow for customer care. 10/10 because of her.
• IM

  Ivis Martinez

  Dec 14, 2025
  1.0
  Today was the first time I bought at their boutique and I don’t think I’ll ever do it again. I placed a pick up order I received an email my order was ready for pick up I head to the store and when I get there the person who assisted me told me that it wasn’t ready I show her the email and she goes to the back when she came out with my order she was saying the order wasn’t ready in a rude tone. I would have never gone in to get my order if I wouldn’t had gotten the email but did not appreciate the fact she accused me of this she could of handle this differently.
• KT

  Karen Tuch

  Nov 2, 2025
  1.0
  When I walked into the store, there were only two other customers being helped. One associate ignored me completely, and the one who did help was rude and dismissive from the start. I asked for “Le Pliage” in burgundy, and she quickly corrected me in a condescending tone, saying it was “red.” She then told me the price ($150) in a way that felt unnecessary and made me uncomfortable, followed by asking if I was “ready to buy it or just wanted to try it on,” adding that I could’ve just or Her tone and attitude the entire time were unwelcoming. When I waited to try a different size, she disappeared to the back of the store and left me standing there. By the time she returned, I didn’t even want to continue because of how uncomfortable she made me feel. The only pleasant part of my visit was the older gentleman who greeted us kindly as we left — the only one who made us feel acknowledged. Overall, the customer service was disappointing and unprofessional. I won’t be returning to this location and will definitely not be buying from Longchamp ever.
• MD

  Maureen Darrigo

  Oct 23, 2025
  5.0
  I had a wonderful experience at Longchamp manager, Evan he was exceptional - helpful beyond my expectation. This was a long distance Birthday gift and Evan made it happen with ease - I can not say enough about the quality of the staff at Longchamp North Park in Dallas! Thank you so very much.

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