Rolex Service Center Dallas

Reviews

• GG

  george

  Oct 2, 2025
  1.0
  Pitiful customer service. Third generation Rolex owner and it ends with me. They have been in a downward spiral for years.
• PD

  Patrick D

  Sep 4, 2025
  1.0
  received a watch ( i declined service because they wanted to fix things they didnt have to) in pieces. They disassembled it and didnt even re-assemble when sending back. i called multiple times and they said they wouldnt do that and wont do anything about it. rolex when you respond to this review and say i can call your customer service dont bother since you guys still wont do anything even when i call that number
• PF

  Paula Fierro

  Aug 22, 2025
  1.0
  Reference Art Fierro’s review: The unethical behavior continues at Rolex. Their written response gives the impression that this matter has been resolved—nothing could be further from the truth. We received a call from Sheryl at the Dallas Rolex Service Center. During that conversation, she admitted she had listened to the original call with their representative and confirmed that the quoted price was indeed $200–$300 per watch. Yet, despite acknowledging this, Rolex refused to honor the original quote. This only reinforces our experience: a company unwilling to stand by its own words and practices. Customers should be aware that what begins as a reasonable service inquiry may quickly turn into an expensive and misleading process. Rolex Dallas continues to demonstrate unethical business practices.
• AF

  Art Fierro

  Aug 21, 2025
  1.0
  NOTE: The reply from Rolex below my review is intentionally misleading. The issue has NOT been resolved. Rolex simply confirmed that we were given the quoted pricing but still refuses to honor it. Beware of Bait and Switch Practices. We called Rolex in Dallas to get an estimate for cleaning and polishing two Rolex watches. The watches work flawlessly. Fatima Dejesus quoted us between $200–$300 per watch. We shipped the watches, but after several days of silence—and two unanswered emails—we had to call. Joe Guthrie then promised to send the estimate immediately. To our surprise, the quote came back at over $2,094—nearly ten times the original price. Both estimates included an $800 and $850 “overhaul” fee in addition to the basic cleaning and polish we requested. When we called for clarification, we were told they would not perform a simple cleaning and polish without forcing the overhaul. No reason for an overhaul, the watches work flawlessly. We declined and asked that the watches be returned. We’ll see how long that process takes. This is unethical and misleading. What began as a reasonable service request turned into a classic bait-and-switch. Customers should be aware before trusting this location with their timepieces.
• MM

  Miki Moto

  Jun 19, 2025
  1.0
  Similar to many other reviews, this Rolex Service Center is not good. I have been to many Rsc around the world, in Hong Kong, China, and Toronto, and each Rsc treats you with respect as a customer. Not the rsc in Dallas. My authorized dealer sent a vintage rolex of mine which previously belonged to my grandfather there. They immediately within three days upon receipt marked my watch as unrepairable when in fact the watch still runs perfectly. I only wanted the watch to be serviced (gaskets changed, oil changed), they said no. I even called myself to inquire if they would help me with a question is had about a new Tudor watch if purchased from an AD. Rsc in Dallas said all inquroes regarding Tudor should be directed to the AD not rolex even though they are the sister company and owner of Tudor. I took my vintage Rolex to a local watch repair shop. Not only did they change the oil and gaskets bit they cleaned all the parts the old fashioned way, by hand. My watch they said will run for many more years to come. Rolex you just lost my business.

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