Business Details
About
Watch Repair Service
Rolex maintains an Extensive network of service centres and official retailers. Carefully selected for their uncompromising professionalism and expertise.
Location
Hours
Reviews
4.3
159 reviews
5 stars
120
4 stars
13
3 stars
5
2 stars
3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported poor communication and unfulfilled promises.
Service Quality
Many customers expressed dissatisfaction with the quality of service, citing issues such as watches being returned damaged or not functioning properly after service.
Pricing Transparency
Several reviews highlighted concerns about pricing practices, including unexpected charges and a perceived bait-and-switch regarding service estimates.
Repair Turnaround
Customers noted long wait times for repairs, with some expressing frustration over delays and lack of updates on the status of their watches.
Overall Experience
While some customers had positive experiences and praised the professionalism of the staff, others felt disappointed and misled, leading to a lack of trust in the service center.
- GGgeorgeOct 2, 20251.0Pitiful customer service. Third generation Rolex owner and it ends with me. They have been in a downward spiral for years.
- PDPatrick DSep 4, 20251.0received a watch ( i declined service because they wanted to fix things they didnt have to) in pieces. They disassembled it and didnt even re-assemble when sending back. i called multiple times and they said they wouldnt do that and wont do anything about it. rolex when you respond to this review and say i can call your customer service dont bother since you guys still wont do anything even when i call that number
- PFPaula FierroAug 22, 20251.0Reference Art Fierro’s review: The unethical behavior continues at Rolex. Their written response gives the impression that this matter has been resolved—nothing could be further from the truth. We received a call from Sheryl at the Dallas Rolex Service Center. During that conversation, she admitted she had listened to the original call with their representative and confirmed that the quoted price was indeed $200–$300 per watch. Yet, despite acknowledging this, Rolex refused to honor the original quote. This only reinforces our experience: a company unwilling to stand by its own words and practices. Customers should be aware that what begins as a reasonable service inquiry may quickly turn into an expensive and misleading process. Rolex Dallas continues to demonstrate unethical business practices.
- AFArt FierroAug 21, 20251.0NOTE: The reply from Rolex below my review is intentionally misleading. The issue has NOT been resolved. Rolex simply confirmed that we were given the quoted pricing but still refuses to honor it. Beware of Bait and Switch Practices. We called Rolex in Dallas to get an estimate for cleaning and polishing two Rolex watches. The watches work flawlessly. Fatima Dejesus quoted us between $200–$300 per watch. We shipped the watches, but after several days of silence—and two unanswered emails—we had to call. Joe Guthrie then promised to send the estimate immediately. To our surprise, the quote came back at over $2,094—nearly ten times the original price. Both estimates included an $800 and $850 “overhaul” fee in addition to the basic cleaning and polish we requested. When we called for clarification, we were told they would not perform a simple cleaning and polish without forcing the overhaul. No reason for an overhaul, the watches work flawlessly. We declined and asked that the watches be returned. We’ll see how long that process takes. This is unethical and misleading. What began as a reasonable service request turned into a classic bait-and-switch. Customers should be aware before trusting this location with their timepieces.
- ZAZachary A.Apr 6, 20235.0Very fast and courteous service.
Frequently Asked Questions About Rolex Service Center Dallas
What are the operating hours of Rolex Service Center Dallas?
The Rolex Service Center Dallas is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Rolex Service Center Dallas located?
It is located at 2601 North Harwood, Dallas, TX 75201, USA.
How can I contact Rolex Service Center Dallas?
You can reach them by phone at +1 833-765-3900 or email at Service.US@Rolex.com.
What kind of services does Rolex Service Center Dallas provide?
They offer professional watch repair services as part of Rolex's extensive network of service centers and official retailers.
What languages are spoken at Rolex Service Center Dallas?
English is the primary language spoken at the center.
Does Rolex Service Center Dallas have an online presence where I can learn more about their servicing philosophy?
Yes, you can visit their website at https://www.rolex.com/watch-care-and-service/our-servicing-philosophy to learn more.
What nearby attractions can I visit when I am at Rolex Service Center Dallas?
Nearby attractions include The Samurai Collection Museum and The Ann & Gabriel Barbier-Mueller Museum: The Samurai Collection, both great for art and history enthusiasts.
Are there dining options near Rolex Service Center Dallas?
Yes, there are several nearby dining options such as Saint Ann Restaurant & Bar, Sweetgreen, Mercat Bistro, Babou's lounge and bar, and Isabelle’s cocktail bar.
What can visitors interested in shopping or fashion find near Rolex Service Center Dallas?
The Rolex store itself is nearby, along with other jewelry and fashion accessory stores in the Harwood District.
What nearby public services or amenities are accessible from Rolex Service Center Dallas?
Visitors can access financial services at PNC, BancorpSouth Bank, and Cadence Bank nearby, as well as luggage storage at Bounce Luggage Storage - Near South Station.