RIMOWA

Reviews

• KK

  Kyle Kim

  Feb 25, 2026
  5.0
  Chris Flores is the BEST. Genuine and super helpful. His customer service is top tier. I work in customer service and I was blown away. This was my first time meeting him, but he is the reason I will be a rimowa customer for life. Thank you so much
• KG

  Katelyn Gutierrez

  Jan 14, 2026
  1.0
  Avoid Angelo. I walked in ready to buy a Rimowa Classic, but his elitist attitude was unbearable. He was dismissive, told me not to touch the aluminum to avoid "smudging" it, and acted like helping me was a chore. I took my $1,500 elsewhere. Absolute peak snobbery.
• ME

  Mayra Espinoza

  Jan 8, 2026
  1.0
  Unless you want to feel less than or bother, do not go to this location. I went on Monday to inquire about some new luggage and Angelo was very rude and short in his attitude which was a 180 difference with the service i saw him give the couple he was helping before as they were laughing and having a great time, so i cant assume he was just having a bad day. I asked if there was a possibility of any luggage being available in the Ballerina Pink color and he said no, which i understood. I asked if i could see the luggage in other color and he was reluctant to show me anything. I finally got him to show me the cabin size and asked about the difference between the large check in and the trunk plus and he said 30% with no additional context. When i asked for clarification, he gave attitude and said it was 30% more volume. I asked to see the trunk which he pulled and just stood there offering no assistance. I asked about if there was a waitlist for the pink color since i had heard there was, he didn't say yes or no only 'theres 60 people on that list'. I finally got the hint that he wasnt going to help so i left and went to the Clearfork Location were Armando and his team were amazing and helped me complete my preorder for my pink luggage. Save yourself the time, effort, and humiliation and just go to the Clearfork location instead.
• MG

  Michael Gianni

  Dec 9, 2025
  5.0
  I had the best experience as a longtime Rimowa luggage owner. I walked in this store at 10am and was greeted by a very kind young lady named Aaron. My luggage had lost a wheel and the closure was out of alignment. Aaron said, leave it with us for 15-20 min, go grab a coffee and we'll have it fixed. I did just that and came back in 20 min to my repaired luggage and no charge. Best customer experience. This is why I continue to buy luggage here. Well done, Aaron! 😃👍🏼
• FL

  Fernando Lopez

  Nov 24, 2025
  5.0
  La atención personalizada es perfecta

Frequently Asked Questions About RIMOWA