Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 620 Northpark Center in Dallas, TX or shop the collection online.
Feedback on customer service is mixed; while some staff members received praise for their helpfulness, others were reported as rude or dismissive.
Store Management
Concerns were raised about poor management practices, including understaffing and lack of training for employees, leading to long wait times and negative customer experiences.
Cleanliness and Organization
The store is generally described as clean and organized, but some customers noted issues with dressing rooms being messy and a lack of clearance sections.
Product Availability
Customers expressed disappointment with limited sizes and stock availability, particularly for clearance items and specific clothing types.
Overall Experience
While some customers enjoyed their shopping experience and found great items, others reported feeling ignored or unwelcome, leading to a negative impression of the store.
MH
Ms. Humes
Nov 16, 2025
5.0
I had an amazing experience with Maranda and the express team at North Park mall in Dallas Texas on 11/15. I came in looking for a certain look for the Brandy & Monica concert. Big Thank you to Maranda for her styling expertise, I left with just what I was looking for. Shout out to the entire team for excellent customer experience!!!
DO
Darwin Ortiz
Jun 10, 2025
1.0
Malisima la atención, la persona Lucy poco profesional poco amable y altamente prepotente
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Northpark Center hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase an Express gift card?
Gift cards are available at Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Northpark Center currently hiring?
To view and apply for open positions, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders to any Express store?
Yes, online orders can be returned or exchanged within 30 days at any Express store. Note that online returns are not accepted at Express Factory Outlet stores.
What are the store hours for Express at Northpark Center?
Express is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at Express Northpark Center?
Express accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa for payments.
Does Express offer in-store pickup?
Yes, Express offers Buy Online Pick Up In Store services for your convenience.
Which nearby stores at Northpark Center can I visit along with Express?
Nearby stores include The North Face for outdoor gear, Steve Madden for shoes and fashion accessories, and Things Remembered for gifts and personalized items. You can easily visit these stores while shopping at Express.
Are there other fashion and clothing stores near Express at Northpark Center?
Yes, nearby fashion stores include ALO for women's clothing, Clarks for shoes, Todd Snyder for men's clothing, and Athleta for women's sportswear, offering a variety of choices for your shopping needs.
What nearby restaurants can I visit before or after shopping at Express?
You can enjoy dining at JOEY Dallas, an international restaurant located near Express at Northpark Center, perfect for a meal during your shopping trip.