I purchased this Dior bag from your store 10 months ago for $3,000. I have only used it two or three times, and each time very carefully. The bag has always been stored properly and handled with great care.
Recently, I noticed discoloration and returned to the store to address the issue. Instead of acknowledging my concern, I was told it was “color transfer.” I respectfully disagree. I have not worn a pink outfit with this bag, so I do not understand how there could be any pink color transfer. This explanation feels like an attempt to avoid responsibility rather than properly assess the situation.
I was also disappointed by the attitude of the sales representative, who was dismissive and unhelpful. As a loyal customer who invested $3,000 in this bag, I expected better service and support.
Labeling this as a preventable external stain rather than a potential manufacturing or finish issue — and then charging a repair fee — is extremely disappointing. This is not a small purchase; it represents hard-earned money.
I am requesting a thorough re-evaluation of this bag by a senior specialist or client care representative. I would appreciate a fair and professional resolution to this matter.
HR
Hiba Rajani
Feb 8, 2026
2.0
I went in for my graduation gift purchase & had to order online due to limited stock in person. The SA, Susanna let me know it would be a 2-3 day delivery and it ended up being a week. She sent no follow up for tracking info or checked in with me until I had to message myself a couple of times. Due to the inconvenience she offered samples to be shipped out and it’s now been over a month- nothing!! Definitely not a good Dior experience.
KK
Koji
Jan 24, 2026
2.0
Been there twice the first time was fine. The second time I went I asked if there is a café upstairs and the sales person she kept correcting me “it’s fine dining”
What products and brands can I find at the DIOR boutique in Dallas?
The DIOR boutique in Dallas offers Women's and Men's Ready-to-wear, Shoes, Leather Goods, Accessories, Fine Jewellery, Timepieces, and Exotic Leathers under the Christian Dior Couture brand.
What are the operating hours for the DIOR store in Dallas?
DIOR Dallas is open Monday to Saturday from 10:00 AM to 6:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Does DIOR Dallas offer pickup and delivery services?
Yes, DIOR Dallas offers both in-store pickup and delivery services for customer convenience.
What payment options are accepted at the DIOR Dallas boutique?
The boutique accepts American Express, Android Pay, Apple Pay, Cash, Mastercard, and Visa.
Is the DIOR Dallas store wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance and parking, and it offers free Wi-Fi for customers.
Does DIOR Dallas provide personalized shopping services?
Yes, DIOR Dallas offers ABCDior personalization and personalized advice to enhance your shopping experience.
Where is DIOR Dallas located and how can I contact them?
DIOR Dallas is located at 58 Highland Park Village, Dallas, TX 75205, USA. You can contact them at +1 214-520-6494.
What website can I visit to learn more or shop from DIOR Dallas?
You can visit https://www.dior.com/fashion/stores/en_us/united-states/tx/dallas/58-highland-park-village-244501 to discover more about DIOR Dallas.
Are there other DIOR or Café DIOR stores nearby at Highland Park Village?
Yes, there are multiple DIOR and Café DIOR stores nearby, offering additional options for women's clothing and fashion accessories within Highland Park Village.
What attractions or places might I visit before or after shopping at DIOR Dallas?
Customers can visit other nearby DIOR and Café DIOR stores for a comprehensive luxury shopping experience within Highland Park Village.