Cole Haan

Reviews

• KK

  Kizzy

  Feb 15, 2026
  1.0
  Terrible Service from Ken. No acknowledgment. Once you get ahold of an associate, you feel like a burden to them. Lazy.
• JJ

  Juan Juarez

  Jan 31, 2026
  1.0
  Every single time I visit the Cole Haan store at NorthPark, I am met with the same experience. No greeting, no acknowledgment, and no offer of assistance. Not even a simple “hello.” I usually end up having to search for an associate if I need help and most of the time, I don’t even bother. While I personally don’t demand over the top service but the complete lack of basic customer courtesy is unacceptable, especially for a premium brand. The experience was particularly disappointing when I brought my wife with me. We both received zero engagement from staff, which left a poor impression. At this point, I only visit this location to see products in person before ordering online, because the in-store experience offers no value. Ironically, the Cole Haan Outlet store provides significantly better service, with associates who actually greet customers and offer help which is something that should be standard, not exceptional. I’ve noticed management responses on other reviews apologizing for similar concerns, but unfortunately, those replies feel meaningless when nothing ever changes. This appears to be a consistent, systemic issue at this location. For a brand positioned as premium, this level of service is deeply disappointing. Leadership should take a serious look at the culture, training, and accountability within this store.
• SR

  Shabnam Rajaei

  Dec 24, 2025
  1.0
  Second time being at this store. Both times I was treated badly and ended up leaving because of the associate’s behavior. Definitely racist. First time I was pressured to say “ where I’m REALLY from” after responding with “ I live in Dallas”. Second time after waiting for some time I was given the shoe and had to unpack it myself with no follow ups. Will not go back.
• SS

  Sydney S

  Dec 22, 2025
  1.0
  This Cole haan sales team is very clearly racist, or prejudiced at the least. I sat patiently waiting for assistance before I had to speak up and ask to see a specific shoe size as the sales associate helped the Caucasian customers. She then refused to check the system or stock room for what I needed. I eventually decided I didn’t want to spend my money with such an establishment and decided to shop elsewhere.
• PS

  paramvir singh

  Dec 10, 2025
  5.0
  Next level service by store manager 😉