Business Details
About
Shoe StoreLeather Goods Store
Luxury retailer known for the designer's red-soled shoes, plus handbags, wallets & select cosmetics.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
168 reviews
5 stars
112
4 stars
7
3 stars
5
2 stars
3
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about poor customer service, particularly regarding a manager named Nicole, who has been described as rude and unprofessional.
Positive Experiences
Some customers reported excellent service from specific associates like Alfonso, Teresa, and Maurice, highlighting their professionalism and helpfulness.
Discrimination Issues
Several reviews mention experiences of perceived discrimination, particularly towards customers of color, leading to feelings of unwelcomeness.
Product Quality Concerns
Customers expressed disappointment with the quality of shoes, including issues with damaged items and sizing advice that led to discomfort.
Store Management
There are calls for better management and training, as many reviews indicate a lack of professionalism and accountability among staff.
- RRRachelOct 26, 20251.0Customer service is horrible
- SMSean MillerAug 21, 20251.0Worst experience in a very long time.
- MKM KJul 26, 20255.0Amazing experience, Alfonso was very professional, handled an exchange with expert care, and assisted with patience on another purchase, highly recommend! 😎
- AGAlexis GarciaJun 29, 20255.0I’ve been to the Christian Louboutin store in Highland Park plenty of times, but this was hands down the best visit yet. Alfonso was so welcoming and made the whole experience super fun. He had us laughing the entire time. It was such a good vibe, and we left with two amazing pairs of shoes and a huge smile. If you’re heading there, definitely ask for Alfonso!
- ALAlexa LeonardJun 17, 20251.0I am extremely disappointed recent events that have taken place at Christian Louboutin Highland Park. As someone who has long admired the brand for its craftsmanship and luxury, I expected a high level of professionalism and courtesy — and current encounters have been quite the opposite. My boyfriend has been a loyal customer of this company for over 10 years, and until recently, he's always had a positive experience. Unfortunately, that has changed. Nicole Riviera and Alfonso have given continuous issues. During his recent visit, he simply went in for an exchange. He was greeted with a cold shoulder and attitude from Nicole. The situation escalated to the point where the police were called — without justification, and entirely due to discriminatory assumptions made by the staff. People cannot continue to weaponize the police against Black men. Mind you he was shopping with his 17 year old daughter. What’s even more disappointing is that the decline seems to be consistent, not just a one-off situation. We used to recommend this company to friends and family because we believed in the quality of their products and service. Now, we find ourselves questioning whether I want to continue shopping here at all. From the moment he entered the store, he was met with dismissive attitudes and a clear lack of willingness to assist him. Staff members seem to go out of their way to ignore black people while providing attentive service to others who enter the store after. Being judged based on appearance is deeply disheartening and unacceptable. What’s most troubling is that this wasn’t just bad customer service — it felt like discrimination. No one should feel unwelcome or looked down upon in any retail environment, especially not at a luxury brand that prides itself on exclusivity and elegance. Louboutin must do better. True luxury is not just in the product, but in how you treat people. This experience has made me seriously reconsider supporting the brand going forward.
Frequently Asked Questions About Christian Louboutin Dallas
What type of products does Christian Louboutin Dallas specialize in?
Christian Louboutin Dallas is a luxury retailer known for designer red-soled shoes, handbags, wallets, and select cosmetics.
Where is Christian Louboutin Dallas located?
The store is located at 27 Highland Park Village, Dallas, TX 75205, USA.
What are the store hours for Christian Louboutin Dallas?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Christian Louboutin Dallas offer in-store shopping and onsite services?
Yes, the store offers both in-store shopping and onsite services.
Can I pay with credit or debit cards at Christian Louboutin Dallas?
Yes, the store accepts credit cards, debit cards, and mobile NFC payments; cash is not required.
Does Christian Louboutin Dallas have a wheelchair accessible entrance?
Yes, the store has a wheelchair accessible entrance.
Is there a delivery or in-store pickup option available at Christian Louboutin Dallas?
Yes, the store offers both delivery and in-store pickup services.
What other high-end fashion stores are near Christian Louboutin Dallas?
Nearby high-end fashion stores include Saint Laurent and MARKET Highland Park, great for customers looking to explore luxury shopping in the area.
Are there any notable restaurants near Christian Louboutin Dallas for dining before or after shopping?
Yes, Hillstone Restaurant Road and The Honor Bar are nearby American restaurants where customers can enjoy a meal before or after visiting the store.
What beauty and wellness services can I find near Christian Louboutin Dallas?
Near the store, you can find Dr. Barbara Sturm spa and Frederic Fekkai hair salon, offering beauty and wellness services to complement your luxury shopping experience.