CHANEL

Reviews

• IL

  Ian Lee

  2 days ago
  5.0
  Fabulous and elegant for everything
• MH

  Maria Holodnaya

  Oct 26, 2025
  1.0
  Luxury should greet you, not queue you like a deli ticket. Staff here treat you like an interruption to their day, not the reason they have one. Spend your money where respect is part of the brand
• AP

  Angelo P

  Oct 13, 2025
  5.0
  Very nice store with a lot of options and excellent service by the Chanel team.
• KD

  KellieRode Designs

  Oct 13, 2025
  5.0
  Love my new bag!! Great sales associates.
• SS

  Simmi Schmidt (Simi)

  Aug 9, 2025
  1.0
  If I could give this place in Highland Park minus zero stars, I’d give it negative five. I have NEVER experienced such horrendous customer service in my life. Not once, not twice – every single time I walk in (which that won’t again)every associate completely ignores you. No one asks if you need help or what you’re looking for or if they can assist you w anything. They just walk right past you like you’re invisible. I had something to return that I originally purchased at the Beverly Hills store because this Highland Park location failed miserably to order it for me. When they realized I had a return, they snatched it from me and wanted nothing more to do with me. It’s beyond unprofessional!!!!!! This place desperately needs serious customer service training – or better yet, the entire staff replaced. CHANEL needs to take a long, deep hard look at the quality of this store’s service. Dallas clearly does not deserve a good reputation tied to such poor treatment. I will absolutely make sure higher management hears about this by opening a formal case. This level of neglect and disrespect is unacceptable. The only reason these people get paid and have a job is because of people like us who come to the store and spend thousands our dollars so they can get paychecks. They should be chasing me not other way around. That’s NOT how it works!!!!!

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