BALENCIAGA

Reviews

• DN

  Date Night

  Feb 28, 2026
  1.0
  They were quick to take my money but did not make the situation right when told I could exchange a purchase. Weeks later they told me “I’m right” but couldn’t do anything.
• DD

  Deandrea

  Feb 28, 2026
  1.0
  It was a bad experience, we ordered a shoe and needed to exchange only for them to not exchange the shoe in store. We had to send the shoe back and get a refund and repurchases. The process does not need to be that difficult. The brand is good but this skills have not happened. Please make sure the process is updated
• DS

  David Song

  Feb 18, 2026
  1.0
  During my purchase, the associate (Kingston Smith) grabbed and tried to pack the floor display model right in front of me. I immediately intervened and requested a brand-new, factory-sealed unit. To gain my trust, he brought out a new box and showed me what appeared to be a fresh unit, but he then took it to a back room out of my sight to pack it. I got home to discover he had used that time behind to swap it for the display model anyway—the bag was completely missing its protective paper seals. When I drove 2 hours back to return it, he wouldn't give a straight answer. He made vague excuses, first blaming the warehouse, then claiming he didn't know what happened, and eventually suggesting it might have been "briefly displayed or tried on" by others. If he was telling the truth, he proved thst he did not even check the quality of the bag inside of the box, that usually happens at other luxury stores. This felt like a deliberate bait-and-switch. I ended up driving 3.5 hours to the Austin store where other associate provided the honest service this store lacks, including a pristine, perfectly paper-sealed bag. Very disappointing.
• AN

  Aiden Nguyen

  Oct 19, 2025
  1.0
  Never been here and never will jus wanted to say balenciaga ain’t shit
• BB

  baby budgie

  Sep 29, 2025
  5.0
  Came in here looking for a specific shoe. Was helped almost immediately. She helped me find the shoe and even allowed me to try them on to figure out which size I would best fit in. I was in and out within 20 minutes. Very friendly and professional staff. Would come again if I’m in the area.

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