Dallas - Highland Park Village

Reviews

• MD

  Marc Dippold

  Mar 21, 2026
  1.0
  Buyer beware ... be wary of any verbal offers for a lower price than on the item sticker ... it's likely a sales ploy. While in the store, my lovely bride (of 44 years) expressed an interest in a woman's Vacheron Overseas Quartz watch as a memory of her father wearing a Vacheron. Since we are well aware that watch and jewelry stores rarely sell products at full tagged price (we've purchased many Rolex, Breitling and Tag Heuer watches over the years) we asked the sales rep what the best price would be for the Overseas Quartz watch … the answer, which both I and my wife heard: $31,000 ... which is still pricey, but we agreed to that price. Unfortunately, we were too trusting, and distracted by a credit card processing issue and being shown how to remove/replace the band options, and therefore, did not review the invoice immediately. Unfortunately, we didn’t notice they incorrectly charged us the full tagged price of $36,200 instead of the quoted $31,000 until we returned home to Colorado and unpacked the watch box with the invoice enclosed. We contacted the store and they responded, "that's what the price tag showed and that is what you were charged." As a retired U.S. Air Force Colonel, I’m very disappointed with what could be interpreted as deceitful business practices. Frankly, it’s very hard to imagine a professional sales representative “forgetting” the price they quoted a mere 10 minutes before ringing up the sale. Our assumption is the strategy was to get us to agree to the sale with a bait and switch tactic at the register ... a point where we would be so invested in the sale the rep could claim "sorry ... I misspoke" in the hopes we would simply acquiesce to the higher price. Having said all that, we hoped they would look into their heart and soul, and know that as a senior military officer, I live by very high standards of personal integrity, and would not “lie” about something like this. To date, the store and corporate reps are sticking to their "we do not negotiate prices" mantra. It’s very sad that what originally was a tribute to my lovely bride’s deceased father, will now be marred by the memory of this invoicing error (at best) or sales ploy (at worst) … not a favorable memory of our first encounter with Vacheron-Constantin.
• LM

  L. M.

  Jul 25, 2025
  5.0
  The two guys helped us today are super nice and knowledgeable. They’re probably renovating the boutique, so we met in a pop up area. They let us tried 7-8 watches including some super cool and complicated ones!
• GM

  Garrett Moss

  Dec 24, 2024
  5.0
  Pilar, Diana, Eric and team are all great. Love the watches and the people are even better! Thank you!
• MA

  marcin ajdukiewicz

  Aug 14, 2024
  5.0
  Beautiful boutique, with an absolutely wonderful customer service. After having a lunch with my wife next door to Vacheron Constantin boutique, we have decided to stop by and look at some incredibly beautiful time pieces at VC. I have never imagined that this is going to be the day I’ll get my first Vacheron Constantin watch. But after receiving absolutely exceptional experience at the boutique,I knew today was the day.Every person in there made us feel like at home ,Eric our sales consultant was just pleasure to deal with absolutely perfect person to represent such a exclusive brand.We definitely will be back to purchase more time pieces from this boutique.
• GG

  G

  Feb 29, 2024
  5.0
  I recently had the pleasure of adding a Vacheron Constantin timepiece to my collection, and I must say that the experience with Pilar and her entire team was absolutely wonderful. From the moment Eric reached out to me regarding the timepiece I had been interested in for years, I knew I was in good hands. The sales experience with Pilar and Eric was truly exceptional. They made me feel appreciated and respected as a client, which goes a long way in today's world. Throughout the entire process, I never felt pressured or rushed into making a decision. Instead, I was warmly welcomed and understood that this was a significant purchase for me. The level of professionalism and knowledge displayed by Eric was truly impressive. He took the time to understand my preferences and provided valuable insights and guidance. His attention to detail and passion for his work were evident, and it was clear that he genuinely cared about ensuring I found the perfect timepiece. What truly sets this experience apart is the exceptional customer service I received. Pilar and her team were always available to answer my questions and address any concerns I had. Their willingness to go above and beyond to make sure I was fully satisfied was truly remarkable. I cannot express enough gratitude for the outstanding experience I had. It was a truly memorable and enjoyable buying experience. Without a doubt, this was one of the best experiences I have had in a long time. Thank you again for your exceptional service. #oneofnotmany

Frequently Asked Questions About Dallas - Highland Park Village