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JCPenney

4.2
(1402 reviews)

Business Details

25646 Hwy 290, Cypress, TX
77429, United States
(281) 373-4103

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Cypress, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
25646 Hwy 290, Cypress, TX
77429, United States

Hours

Reviews

4.2
1,402 reviews
5 stars
773
4 stars
341
3 stars
157
2 stars
46
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and dismissive.

Product Availability

Customers noted a good selection of products, but some expressed disappointment with the availability of specific items and sizes.

Store Cleanliness

The store is generally described as clean and well-organized, contributing positively to the shopping experience.

Pricing and Promotions

Many customers appreciated the great prices and frequent sales, although some reported issues with honoring online prices in-store.
  • MT
    Maria Thomas
    Feb 5, 2026
    2.0
    Literally double charged for an item purchased. I told Irma that the transaction said it went through. I worked at a bank, but she insisted it didn't. She called the manager Joseph who then pulled up the transaction and said it didn't go through. They charged me yet again. I've called nearly a dozen times to resolve this issue and get my money back as I was just passing through for my grandmother's funeral and was not local, however, they don't even pick up. Update: I finally got a callback. The beauty department answered and after the call got rerouted about 4 times, I finally got a hold of someone.
  • MR
    Mary Kay Russell
    Jan 19, 2026
    5.0
    Something for everyone
  • RC
    Rebecca Chiguina
    Jan 14, 2026
    5.0
    Nice, clean and I greeted which made me welcomed. Yet, I didn't purchase anything because nothing caught my eye.
  • CE
    Chang Escorido
    Jan 13, 2026
    5.0
    I would like to give a great review to Melgie for the wonderful customer service she provided today, January 13, 2026, in Cypress, Texas 77429 location. She has a beautiful character and showed genuine patience throughout the entire interaction. Her positive aura truly made a difference and created a pleasant, welcoming experience. Thank you, Melgie, for going above and beyond!
  • JS
    Jennifer SwansonRoberson
    Jan 4, 2026
    1.0
    Because of their return policy, we are unable to EXCHANGE a shirt for a different color that was a Christmas gift that was purchased 40 days ago and didn't have a receipt. This is an inconvenience for the consumer and very unacceptable.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Cypress, TX?

JCPenney in Cypress offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the opening hours of JCPenney in Cypress?

JCPenney is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
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