JCPenney

4.2
1382 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Cypress, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
25646 Hwy 290, Cypress, TX
77429, United States

Hours

Reviews

4.2
1,382 reviews
5 stars
759
4 stars
337
3 stars
158
2 stars
44
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and dismissive behavior from certain employees.

Store Cleanliness

The store is generally noted to be clean, organized, and well-stocked, contributing positively to the shopping experience.

Pricing Issues

Several customers expressed frustration over discrepancies between online and in-store pricing, as well as issues with applying discounts and rewards.

Product Selection

While many customers appreciate the variety of products available, some noted that specific departments, like big and tall clothing, had limited options.

Positive Experiences

Despite some negative reviews, many customers reported positive experiences, highlighting helpful staff and good sales.
  • AA
    Arvis Askew
    Nov 12, 2025
    5.0
    My favorite store! They always have good sale promotions.
  • MA
    Melchor Avillaneda
    Nov 10, 2025
    5.0
    One of the best JCPenney stores I ever been. Well organized, great attention from the employees.
  • CB
    Christina Bianchi
    Nov 1, 2025
    1.0
    Rude! I came in to look at jewelery. No one bother acknowledge us, despite bring right in their faces! I came to buy and walked out with nothing. How hard is it to say, " hi, welcome in, I'll be with you in a moment" but instead you look right past me.
  • LC
    Lanky Cakes
    Oct 21, 2025
    4.0
    Got my hair professionally done here once. I also shop here with my family when school starts back up again. Sometimes looking for clothes is like a gold mine and sometimes everything just sucks but that's my personal opinion, it's nice here.
  • NS
    Nahal Sadeghi
    Oct 5, 2025
    1.0
    Today I went JC PENNY cypress Location to use my birthday rewards, I grabbed 4 items all They were about $10-$12 each, I wanted to buy just one. The salesperson looked at my phone number and said my reward doesn’t show yet. The price of one of the items I had picked up was $10 and I thought it was a good deal. I said, "No problem, I'll just buy this dress for now," but the price wasn't $10, it was $19. she said, "No problem, I'll ask the manager to come and overide the price." When the supervisor came, she didn’t help and said, "This is a mistake, it's $19, and there's nothing I can do about it." I said, "You set the price, not me," but she didn't care about customer service at all and didn't fix the price. I was stuck for 15 minutes. Her name was Ms. Kim. I used to shop at this location all the time, but I think I should reconsider because that lady doesn't care about her customers at all.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Cypress, TX?

JCPenney in Cypress offers a wide selection of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the opening hours of JCPenney in Cypress?

JCPenney is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.