Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 29300 Hempstead Rd..
Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match.
Stop by in store, or shop the latest arrivals online.
Worst customer service , they will send emails for your express cash but whenever you go to store there will be no express cash. Then we can call customer service and spend 15-20 min but nobody will reinstate your express cash which is removed from your account. Horrible.
FF
Faris
Aug 2, 2025
1.0
This is not my first time shopping at Express, and I have always presented my federal tax exemption card, which is applied directly at the point of sale — you can see it on the system and the tax is removed. This is the standard procedure, and it has never been an issue before.
However, this time when I handed the card to the cashier, the employee had no idea what it was. He then called his manager, who told me, “We don’t do that here, go to the food court.” I explained that this is something they do handle, that I’m not a tourist, and that this is the usual process. She insisted it’s the first time she has ever seen such a card, said it’s impossible this has been done before, and refused to process it.
It’s unacceptable when stores and their managers are not educated on standard procedures and refuse to follow them. To make matters worse, I escalated the issue over the phone to corporate.
We are tired of dealing with these unnecessary problems.
AL
Arlisa Lifshitz
Aug 21, 2022
4.0
Very good selection. I would have liked to see more accessories
Frequently Asked Questions About Express Factory Outlet
What is the return policy at Express Factory Outlet?
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Houston Premium hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
What sizes does Express Factory Outlet offer?
Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
What is the return policy at Express Factory Outlet?
Returns and exchanges are accepted within 30 days of purchase at Express Factory Outlet stores only. Items purchased online or at Express Men stores cannot be returned here. Some items require original tags to be attached for returns.
Where can I purchase Express gift cards?
Gift cards are available in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Houston Premium currently hiring?
Yes, you can view and apply for open positions at https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders at the Express Factory Outlet store?
No, online orders cannot be returned at Express Factory Outlet stores but can be returned or exchanged within 30 days at any Express retail store.
What size ranges does Express Factory Outlet offer?
Women's sizes range from 00-14 and XS to XL; men's sizes range from XS to XXL, with pant and jacket size specifics available.
What are the Express Factory Outlet store hours?
Monday to Thursday: 10:00 AM - 8:00 PM; Friday and Saturday: 10:00 AM - 9:00 PM; Sunday: 11:00 AM - 7:00 PM.
What payment methods are accepted at Express Factory Outlet?
Payment options include American Express, Cash, Diners Club, Discover, Mastercard, and Visa, with mobile NFC payments accepted.
What nearby places can I visit around Express Factory Outlet?
Nearby you can visit Michael Kors Outlet for fashion accessories, Great American Cookies for treats, and Starbucks for coffee, enhancing your shopping experience in Cypress.
How can visiting nearby stores like Steve Madden or Finish Line complement my shopping at Express Factory Outlet?
You can find additional shoe and apparel options at Steve Madden and Finish Line, both offering men's and women's fashion, helping you complete your outfit after shopping at Express Factory Outlet.
Are there any nearby dining options when visiting Express Factory Outlet?
Yes, there are dining choices nearby such as Charleys Cheesesteaks for sandwiches, Auntie Anne's for pretzels, and Great American Cookies for desserts.