JCPenney

Reviews

• HH

  HoneyB22

  Feb 26, 2026
  1.0
  2/26, My mom asked for a new bra; stopped by JCPenney in Cedar Hill for what I thought would be a quick pick up. The intimate section is a jumbled, disorganized mess. Bras noted as "in-store" online are NOT in this store. When I tried to find an associate to help me, I searched multiple aisles/ departments & found NO ONE (other than a rep in jewelry helping two customers). I grabbed a bra I hope will work & headed to the back register. The cashier Pauline was polite and friendly; the bra I grabbed was supposed to be on sale but rang up $18 higher; so Pauline told me she had to go physically look at the price tag and left the register. When she returned she noted there was a sale sign posted ; but stated it was a mistake as the sale noted did not start until 3/2. After brief hesitation, she agreed to honor the sale price posted. Jeez... How ridiculous.
• TT

  Tina

  Jan 4, 2026
  3.0
  The staff was very nice and friendly however I was very disappointed with the curbside service. After waiting several minutes receiving a message saying that there was a delay and no one ever came. I had to cancel curbside and going to the store and wait in line
• DS

  Danielle Savage

  Jan 2, 2026
  4.0
  Shout out to the photography department. Would’ve been 5 stars if the prices weren’t so high!
• JS

  Janet Sharp

  Dec 29, 2025
  1.0
  It was Christmas eve. I needed something to wear due to the weather change here in TX. I found some things and went to stand In line...I knew it would take a while due to last minute shopping..but the line took 2hours to get though. Met some really nice people in line. So when it was my turn to check out, seen there was only 2 checkers. And some big shot came up front and told us not to complain..in her nastest tone. The line wasn't even complaining..I asked her name and no one would give it to me ..not going back to JCPenney..some of the workers there are just plain RUDE
• BO

  Black Ohrchid

  Dec 19, 2025
  1.0
  I have been a customer of JCP since I can remember, and today I had the worst experience at the Cedar Hill location. I was returning some jeans that did not have the tag to scan, but I did have my receipt. The cashier's name was Valeria. She explained she couldn't return it because it did not have the tag (with an extremely snarky attitude). I then asked to speak to a manager to see what they could do; maybe I could exchange it for a different size. She calls for a manager on the radio, and the person on the radio says, "I don't think we can return it without the tag." Valeria's response was "Well, someone needs to come tell her." 👀 (outright unprofessional) Two managers came over Luvio and Jennifer (Tag team) and looked at my daughter and said, "We can't return it." My daughter said, "It's not for me," and looked at me. The "manager" Jennifer repeated herself, "We can't return it" to me without stating who she was, without asking what the problem was, etc. Clearly, she is a manager by tenure and not by experience. I explained that the clothing does have a bar code, and I'm sure they can pull it up. They both (Luvio and Jennifer) said, There is nothing we can do for you! My response was, "I guess you are all on the same page." Luvio responded, "We are" and walked away. I have never seen such unhappy people in my life. The attitude that was being given was definitely not necessary. I am the customer! I believe these employees forget who keeps them employed?!? Being polite and helpful will get us much farther and moving forward. I will definitely not consider going to JCP for purchases and hope that anyone who receives this type of treatment does the same. Businesses close every single day, as paying customers will not tolerate this type of treatment. JCP will be next to close, just like all the others, if they keep forgetting who keeps the lights on. And then we ask why Amazon is taking over?!?... The short answer is because they don't treat their customers this way! Never again, JCP, never again will I spend another dollar at your stores!

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