JCPenney

Reviews

• MW

  Mark W.

  Nov 13, 2025
  4.0
  Not one of the top-tier JC Penneys by any means, but actually is a pretty decent location overall, especially for a smaller location. Very nice well-kept store. Glad they're in Cedar Hill.
• AA

  Alexandra

  Nov 6, 2025
  1.0
  Just left after purchasing a few items and had a very rude encounter with the register lady that checked me out her name was VICTORIA. Reg # 269 Horrible horrible. Won’t go back here again.
• QM

  Quinton Meeks

  Oct 26, 2025
  1.0
  I just had the WORST customer service with a " supervisor" named Victoria ... She said I couldn't return a belt because the plastic tag was off ... I said how do you try a belt on with the plastic tag on blocking the buckle ? ... I even offered to go get the tag and return she said next time don't take the tag off ... No worries there will not be a next time that was extremely unprofessional and even her attitude was so unprofessional
• RR

  RodxEric

  Oct 18, 2025
  2.0
  Hello. I visited the store on 10/18 (around 6pm) seeking a new Keurig. I came to the register to inquire about the “price match” after, I researched on the official JCPenney website and, I was declined the “price match” on the particular Keurig. The online policy states that JCPenney will price match with a competitor as long as it is NOT a 3rd party. The Keurig I found was indeed sold and shipped by Amazon. Is there a reason your staff is not informed on this policy??? Unfortunately, I left the store without a purchase. I enjoy shopping at JCPenney with my Gold JCPenney credit card but was confused and discouraged by this experience.
• LV

  LVR V.

  Oct 17, 2025
  1.0
  The JCP portraits managers Joan was very unprofessional. I asked him for pricing on my session that I scheduled for myself and two children. He got upset because I told him it was okay after it seemed as he was struggling to give me an exact price. He then went on and told me about how he had a lot going on such as training an employee and taking care of a customer at the same time as I called. I said it was okay, no worries to not bother with giving me pricing and that it was no problem I would just wait to make it in to know pricing. He put the phone down and left me speaking to myself. I waited to see if maybe the call had dropped but then he picked up the phone again and was very passive aggressive. I pointed out to him how he was treating and he did not seem to care at all. He’s not a people person, and he definitely shouldn’t be a manager if that’s how he treats customers. He hung up on me twice! Then proceeded to ask me how my morning was going the second time I called back.. he was taunting me !!!!! And I called right back and requested to speak to a supervisor. And for this I won’t be coming here to get photos taken and I will definitely be telling all my family and friends how horrible this place treats customers. There is plenty of places and people who do photography nowadays. I do have options and I will be taking my money elsewhere.

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