JCPenney

4.2
1256 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Burleson, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
877 NE Alsbury Blvd, Burleson, TX
76028, United States

Hours

Reviews

4.2
1,256 reviews
5 stars
729
4 stars
265
3 stars
136
2 stars
39
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.

Store Condition

Concerns about cleanliness and organization; some customers noted clutter and unpleasant odors.

Product Availability

Customers appreciated the variety of products and sales, but some expressed disappointment in the selection, particularly in footwear.

Checkout Experience

Checkout process was often slow, with reports of understaffing during busy times.
  • GS
    Gagandeep Singh
    6 days ago
    1.0
    They are wasting time . They didn’t put shirt on right place or right price .i took two shirt there is price mention $14.99. When I went to counter they said not on this price(14.99) . I show them also picture price .they said that price tag is wrong .i don’t understand anything.so why they kept shirt on that price tag . They have to put on right place .so customers don’t have waste time on that.
  • FF
    Francesca Funk
    Jan 5, 2026
    5.0
    Went there at Christmas time I was looking for a brand name “The Foundry “ but they no longer carry that “ I bought their new brand sizes may vary 😢Just saying ❣️💯🔥⬆️
  • LS
    Lourdes Saldivar
    Jan 2, 2026
    1.0
    If i could i would give this store a 0.... My dad purchased some jewelry for my mom and they opened up a credit card that day. The male associate asked my dad if he wanted to pay for the total of put it on the newly approved credit card. My father paid in cash 162.34 dollars and he received a bill!!! JCPenny is charging my dad twice! We went to the store to try and get everything resolved just to be turned down and told that there was no manager and we couldn't prove that he paid in cash.... We have a damn receipt! Thieves is what the have there, someone even took my dads phone and said they would write a good review for themselves simce my dad didn't know how. My father doesn't speak English and this individual knew Spanish, however he was taken advantage of. ..
  • FB
    Felicia Brown
    Jan 1, 2026
    5.0
    Judy and Riley in customer service department were amazing. I misplaced my receipt for a purchase. (Red dress and towels)They assisted me with my return with no problem. One of quickest returns I have ever done. Super nice and professional. Thank you ladies.
  • EJ
    ERNEST A. MARTINEZ JR.
    Dec 17, 2025
    5.0
    Check out lady's are awesome

Frequently Asked Questions About JCPenney

What are the store hours for JCPenney in Burleson, TX?

JCPenney is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Where is JCPenney located in Burleson, TX?

JCPenney is located at 877 NE Alsbury Blvd, Burleson, TX 76028 inside the Burleson Town Center.