lululemon

Reviews

• KP

  kendall pryor

  Jan 2, 2026
  1.0
  On 12/10/25 I decided to stop by this Lululemon store at HCG #11943 on my way home from Gold’s Gym. I purchased the Groove HR Nulu black flared pant $118 and Align High Rise crop 25 inch $98, total with tax $233.82. I wanted to try on at home since sweaty from gym. Educator #176354 checked me out. 12/11/25 I went back to this Lululemon store to RETURN Groove pant and EXCHANGE align crop for 23 inch length. As I approached the register counter I emptied my bag telling girl I did not want $118 Groove pant and to exchange $98 Align for shorter length. She did an exchange as I went to get shorter Align length. Educator #175557 gave me my new receipt. When I got home I took out new Align pant of bag and looked at my EXCHANGE receipt and was concerned. Instead of given me FULL credit for Groove pant I returned and no longer had, she took price of Align pant $98 and deducted that from $118 Groove pant which left $20+ $1.65 tax totaled credit $21.65. She did NOT give me full refund for Groove pant. I checked my banking acct online and it showed that as well along with original purchase.I waited a few days and kept checking my online acct waiting to see if they saw their mistake and give me complete refund for $ 118 Groove pant, which they did not. 12/16/25 I go back to Lululemon store at HCG and went straight to check out counter. I began to explain what has happened, showed her my receipts and she refused to do anything. I returned the Align crop as well. I never kept anything. It was so obvious what they did that Stevie Wonder could’ve seen it. She told me to keep checking my bank account or to call “ guest services” with the number she wrote on price of paper to call. I told her there’s a problem and you owe me refund full price amount of Groove pant I returned 12/11. She goes on to say “ we don’t have your Groove pant”, basically accusing me of stealing. Conversation got loud and I asked to speak to a manager please. She said she was the manager. I asked her for her name. She would not tell me and told me to “ Leave Her store!”. She is Educator #154718. I got in my car and called Lululemon guest services and spoke to them over 45 mins. A case # was opened up. Got home and forgot I had Lululemon app on phone so I opened it up and my acct showed items purchased and 1 item returned in 12/11 which was the $118 Groove pant that I was accused of stealing and never was fully refunded. Lululemon guest services followed up with me and saw what transpired and they issued me proper refund credit I was due. They apologized and offered to give me a $150 gift certificate which I thanked them for and told them I would not be going back to that store. Educator #154718 is not manager material. She’s more of an unhappy , egotistical person that lacks basic customer service skills. And yes, this customer was RIGHT!! Good riddance!!
• MM

  Mal

  Jan 2, 2026
  1.0
  Rude staff and manager. Avoid this location and order online to your home if you want this stuff.
• SL

  Shirly Lewis

  Nov 13, 2025
  1.0
  Was trying to return my on line purchase during noon time today. The person helped me was not helpful, impatient and not polite. I felt uncomfortable.
• UM

  Usagi M

  Sep 16, 2025
  5.0
  Lovely place and pple everybody’s so helpful
• JV

  Joe Vivion

  Sep 12, 2025
  1.0
  Is this a store to buy clothes or a freakin nightclub? Ridiculously too loud thumping house music. Do they do this just to attract Spanish Oaks trophy wives wandering around in a xanny trance?? Good Lord😂

Frequently Asked Questions About lululemon