Business Details
About
Watch StoreJewelry Store
Alter's Gem Jewelry is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Details
- Free parking lotAvailable
- On-site parkingAvailable
Location
Hours
Reviews
4.9
790 reviews
5 stars
741
4 stars
27
3 stars8
2 stars4
1 star10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many highlighting individual employees like Michelle, Jason, and Dana for their exceptional service.
Product Quality
The jewelry quality received high marks, with many customers expressing satisfaction with their purchases and the craftsmanship of the pieces.
Overall Experience
Most reviews reflected a positive shopping experience, with customers noting the welcoming atmosphere and the store's ability to meet their needs without pressure.
Trustworthiness
While many reviews were overwhelmingly positive, there were a few concerns regarding the authenticity of certain items, indicating a need for vigilance in product assurance.
Variety and Selection
Customers appreciated the wide selection of jewelry available, often mentioning the unique pieces and custom options offered.
- RWRuss Waller1 day ago5.0I had a wedding band repaired here after getting it caught on something, nearly taking my finger off, and having to cut it off. The repair is invisible. Looks just like the day I was married. They charged a reasonable price and took no time in getting the job done. Two days ago, I took a gifted Rolex to them to add a link for proper fit (usually I would do that, but being that this is the most expensive item besides my vehicles and home, I trusted this to Alter's). I called them to ask if I could wait while this was done and they didn't hesitate in saying to "go ahead and bring it in". I showed up, was offered complimentary beverages while I waited, then, to top it off.....they didn't even charge me. They obviously cate about taking care of customers no matter the amount spent there in the past. I'll tell you what, though. I will DEFINITELY choose to do business with them next time I make a jewelry purchase. My 25th wedding anniversary is approaching!! Kudos, Alter's, you've made a new, loyal customer. Happy Thanksgiving!!
- TRTim RozzellNov 6, 20255.0I worked with Brian and Jason to procure a limited edition Norqain watch. Their communication was thorough and efficient with quick responses. They were able to work with their rep to find the watch I was looking for, and I had it on my wrist quickly. I could not be happier with the experience and my new watch! I look forward to doing more business with Alter's Gem.
- JDJulie DanielsNov 5, 20255.0Always top notch service at Alter’s, and Dana is the icing on the cake.
- DJDonald Collins JrOct 28, 20255.0Jason provides excellent service. My go to guy for Rolex
- RMRene MurphyOct 21, 20251.0I spoke with Mr. Alter about buying back a family heirloom that had mistakenly been sold in his store. He acted as if he had never seen the piece and refused to even reach out to the buyer and communicate my offer of double the price paid. Makes me wonder if the piece was ever really sold.
Frequently Asked Questions About Alter's Gem Jewelry
What type of products and services does Alter's Gem Jewelry offer?
Alter's Gem Jewelry is an official Rolex retailer offering sales and maintenance of Rolex watches, along with fine jewelry.
What are the business hours of Alter's Gem Jewelry?
Alter's Gem Jewelry is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays.
Where is Alter's Gem Jewelry located?
It is located at 3155 Dowlen Road, Beaumont, TX 77706, United States.
Does Alter's Gem Jewelry offer free parking?
Yes, Alter's Gem Jewelry provides free onsite parking for customers.
How can I contact Alter's Gem Jewelry for sales or support?
You can contact them by phone at +1 409-861-3005 or email at sales-and-support@hellodiamonds.com.
In which language does Alter's Gem Jewelry primarily communicate?
Alter's Gem Jewelry primarily communicates in English.
Are there any nearby services useful for mailing or shipping close to Alter's Gem Jewelry?
Yes, the UPS Store and The UPS Store 5119 are nearby for printing, shipping, and courier services, convenient for mailing needs before or after your visit.
What healthcare facilities are near Alter's Gem Jewelry if I require medical assistance?
Doctors Express of Beaumont TX and AFC Urgent Care are nearby healthcare options for urgent or general medical needs.
Where can I shop for women's clothing near Alter's Gem Jewelry?
Chico's and White House Black Market are nearby women's clothing stores to browse before or after visiting Alter's Gem Jewelry.
What social and professional services are nearby Alter's Gem Jewelry?
Nearby options include Shred Nations for shredding services, Stewart Title Company and Capital Title for real estate services, and Thomas Firm PLLC for legal services.