Alter's Gem Jewelry

4.9
790 reviews

About

Watch StoreJewelry Store
Alter's Gem Jewelry is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Details

  • Free parking lotAvailable
  • On-site parkingAvailable

Location

Alter's Gem Jewelry
3155 Dowlen Road, Beaumont, TX
77706, United States

Hours

Reviews

4.9
790 reviews
5 stars
741
4 stars
27
3 stars
8
2 stars
4
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many highlighting individual employees like Michelle, Jason, and Dana for their exceptional service.

Product Quality

The jewelry quality received high marks, with many customers expressing satisfaction with their purchases and the craftsmanship of the pieces.

Overall Experience

Most reviews reflected a positive shopping experience, with customers noting the welcoming atmosphere and the store's ability to meet their needs without pressure.

Trustworthiness

While many reviews were overwhelmingly positive, there were a few concerns regarding the authenticity of certain items, indicating a need for vigilance in product assurance.

Variety and Selection

Customers appreciated the wide selection of jewelry available, often mentioning the unique pieces and custom options offered.
  • RW
    Russ Waller
    1 day ago
    5.0
    I had a wedding band repaired here after getting it caught on something, nearly taking my finger off, and having to cut it off. The repair is invisible. Looks just like the day I was married. They charged a reasonable price and took no time in getting the job done. Two days ago, I took a gifted Rolex to them to add a link for proper fit (usually I would do that, but being that this is the most expensive item besides my vehicles and home, I trusted this to Alter's). I called them to ask if I could wait while this was done and they didn't hesitate in saying to "go ahead and bring it in". I showed up, was offered complimentary beverages while I waited, then, to top it off.....they didn't even charge me. They obviously cate about taking care of customers no matter the amount spent there in the past. I'll tell you what, though. I will DEFINITELY choose to do business with them next time I make a jewelry purchase. My 25th wedding anniversary is approaching!! Kudos, Alter's, you've made a new, loyal customer. Happy Thanksgiving!!
  • TR
    Tim Rozzell
    Nov 6, 2025
    5.0
    I worked with Brian and Jason to procure a limited edition Norqain watch. Their communication was thorough and efficient with quick responses. They were able to work with their rep to find the watch I was looking for, and I had it on my wrist quickly. I could not be happier with the experience and my new watch! I look forward to doing more business with Alter's Gem.
  • JD
    Julie Daniels
    Nov 5, 2025
    5.0
    Always top notch service at Alter’s, and Dana is the icing on the cake.
  • DJ
    Donald Collins Jr
    Oct 28, 2025
    5.0
    Jason provides excellent service. My go to guy for Rolex
  • RM
    Rene Murphy
    Oct 21, 2025
    1.0
    I spoke with Mr. Alter about buying back a family heirloom that had mistakenly been sold in his store. He acted as if he had never seen the piece and refused to even reach out to the buyer and communicate my offer of double the price paid. Makes me wonder if the piece was ever really sold.

Frequently Asked Questions About Alter's Gem Jewelry

What type of products and services does Alter's Gem Jewelry offer?

Alter's Gem Jewelry is an official Rolex retailer offering sales and maintenance of Rolex watches, along with fine jewelry.

What are the business hours of Alter's Gem Jewelry?

Alter's Gem Jewelry is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays.