Express

Reviews

• AC

  Adell Cruz

  Jan 23, 2024
  1.0
  I spoke to an Express Stylist via chat the night before I visited this store to buy my birthday outfit. It looked like a discount retailer bomb went off. When approaching the store, the gate was closed for the men's side and only the Women's side was open. Technically, both sides should be open. The store was messy and unorganized which gave me anxiety. Two sales associates were behind the register the entire time. One associate did show me an item I asked about but it was too big. There was arguing between the associate and a customer about returning an Express item bought online and the customer was told they could not return it there and if they were unhappy to call customer service. Note to self to never buy online and return it to the store. I left the store because I could not find the items the online specialist recommended. I just remember this store being chic and beautiful and now it looked like a discount wasteland and the store associates had the attitude of being over stressed at 10:45 in the morning.
• JB

  Jenny Borter

  Dec 23, 2023
  5.0
  I was impressed with the customer service I received today at Express. I am so conditioned now to receive terrible customer service as the norm that I was quite pleasantly surprised to receive very good customer service during my purchase experience. An employee on the floor helped me to find an item that I had seen on the website and even asked a manager to help. And during checkout, the lady checking me out went above and beyond. She was friendly in a proper professional manner and genuinely seemed to care about me as a customer. She helped me with my rewards and to find a missing item I was trying to locate. I was impressed. There seems to be a lot of negative reviews for this location so perhaps they're trying to implement changes. Regardless, I had a good experience.
• JS

  J Strother

  Sep 15, 2022
  3.0
  I improved my rating by two stars. My first visit was less than a star rating due to poor customer service - attitude and impatience. I returned a month later and the employees were much nicer than my first visit.
• MM

  Matt Metcalf

  Jul 11, 2022
  1.0
  I remember when the quality of express was exceptional. I had certain items for years. I recently bought a couple shirts (mens section) and after 2 wears, the bottom button hole is unraveling on one of the button downs. It’s been several weeks so I no longer have the receipt. I called Express and unfortunately they won’t replace or fix the shirt. It’s a shame because I really like a lot of the clothes but I’m not willing to pay $60 for a shirt that unravels after wearing it 2 times. We’re long past the days of good customer service I’m afraid. Do better Express.
• VR

  VICTOR R.S.

  Mar 10, 2020
  4.0
  Some of the staff members are not too friendly but you gotta love the offers they got.

Frequently Asked Questions About Express