Steve Madden

Reviews

• TJ

  Terry Johnson

  Nov 17, 2025
  1.0
  DO NOT purchase shoes from this company!! I purchased 2 pairs of shoes for my grandmothers funeral because I could not decide on which pair I wanted. The rep assured me that I could return the pair I did not want as long as they were not used and I had the receipt. A few days later my husbands debit card was compromised and he was sent a new card. When we went with the new card the rep said they could not put the refund on the new card. UNHEARD OF!! Mind you, the lazy Manager didn't have the guts to come out and the rep kept coming back and forth from the back office to tell me what she said. After I pointed out what the back of the receipt said( returns for debit purchases under $200 will be refunded in cash) they then made the excuse that they had no cash in the register. I even asked if I could have a check sent back to me and was turned down. Their only option was store credit or come back on a different day to see if they had cash in their drawer. Yea, more time and resources made on my part! When I came back the following weekend , the last day I could do the return I had no choice but to do store credit! I am not happy about this and I hope the Manager who clearly does not care about her customers and is on a high horse gets her karma!! Treating customers like this , especially when I just lost the most important person in my life, you won't have your job long!
• LR

  Liany Rojano

  Jul 22, 2025
  1.0
  I requested an order cancellation 5 minutes after placing it, and 12 hours later they tell me the order can't be canceled because it's already in process. The only store where you can't cancel or modify an order yourself. Terrible! Terrible!
• IG

  Iris Gomez

  Jun 25, 2025
  5.0
  Mariah was great!! She helped me to find the perfect sandals. Thank you :)

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