Smart Start Ignition Interlock

Reviews

• JL

  Jeremiah Lewis

  Jan 9, 2026
  1.0
  I chose this location and company out of convenience of the service station location. I would seriously check out other options. First of all, the continually scheduled my appointments earlier and earlier every month, in order to squeeze more appointments (7) than necessary into the allotted 6 month period, and now that I have a removal order they tell me it will take 5-7 business days in order for somebody in the Removal Dept to read the letter, extending the rental unnecessarily. Apparently $140/month isn’t enough to hire adequate staff to review paperwork. They know they have a captive customer base and they’ll use every excuse to screw you at every chance they get. This is a perfect business model for an unscrupulous person or people.
• CW

  Charles Walsh

  Sep 25, 2025
  5.0
  Experience was very pleasant. In and out with in a breeze. Everyone was patient and knowledgable.
• AA

  Andy

  Feb 2, 2024
  1.0
  RUDE RUDE RUDE and they are slow extremely slow compared to the other Austin location. I waited 2 hours and there was only 3 cars in front of me. Avoid this Congress Location.
• MR

  Meat Hammerhead Sharks 2000 AD: Requiem

  Nov 13, 2023
  1.0
  If you feel like your being treated like a criminal because you have to use this service, don't fret. They treat voluntary customers that way too. (Yes, I'm on a completely voluntary program. No court order, no legal reasons.) If you need one of these devices, find a different service. And if you think you had a drinking problem before, just wait until you have to deal with their customer service. They changed their pricing and policies recently, so instead of having a "lock out" date, where you just have to have the device updated by a certain day every month, they schedule a HARD appointment. They don't TELL you this. I just noticed "Appointment Date" on the device display. Even if you do come on your appointment date, you may have to wait in line for an hour+ to get help. A couple months ago, I made the date, but then had to leave to go back to work after waiting an hour in line. The result? Late fee. The late fee for missing this date? $35 dollars, which is 70% of what the monthly fee is to begin with. Apparently, you can have this date changed, but you have call, every month, wait hours for them to call you back. I literally just called at 12:47 PM, requested the call back, only to be passed around and have to schedule another call back AGAIN from the first number I called, to finally get help at 3:19 PM. And the result? I'm getting the device removed, and I have to pay $45 for that too. I was prepared to pay them $50 a month for the next 6 years (I've already had it for 2 years), but they are losing ALL of that business because they refuse to budge on late fees for a voluntary program, or do anything to make scheduling easier. On top of that, they won't do the removal on Saturdays, even though they are open...so I have to miss work. Also, I have duplicate accounts in their system, under the email address. I contacted customer support, multiple times with no resolution, so I STILL can't access the account from the app. The people who work the window, don't know what they are talking about. Every time I ask a question, I get a different answer. First it was I could only do monthly updates, then there was a 3 month options, then they didn't know what I was talking about. Dear Smart Start, if no one who works there actually KNOWS anything about voluntary programs...DON'T OFFER THEM! And how to they communicate new information, like late fees, removal fees? Just tape a note to the window at the shop, with the other dozen notes. No words, no emails, no text messages. They don't have to offer a good service because the court is forcing most of their customers to use it. Like a pharmacist who knows they can say or do anything they want to you cause you NEED their medicine. Thank you for listening, and good luck with your search for a better service.
• SM

  Steven M

  Jul 21, 2020
  3.0
  Employees are always nice but the service is pretty slow most of the time

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