Ray-Ban

4.4
200 reviews

About

Sunglasses StoreFashion Accessories StoreRay-Ban
RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.

Location

Ray-Ban
11624 Rockrose Ave., Austin, TX
78758, United States

Hours

Reviews

4.4
200 reviews
5 stars
161
4 stars
9
3 stars
3
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for rudeness and unprofessional behavior.

Product Knowledge

Several customers highlighted the staff's expertise and ability to assist with product selection and repairs, enhancing the shopping experience.

Store Experience

The store environment received positive feedback for being welcoming and friendly, although some customers reported feeling ignored or unacknowledged.

Repair Issues

Customers expressed frustration with the repair process, citing long wait times and poor communication regarding repairs and returns.
  • AL
    Austin LeMaster
    Jan 2, 2026
    5.0
    Paul was super helpful! Helped my fiancé decide between two pairs of sunglasses. Left very happy with our purchase.
  • YB
    Youcef Barigou
    Dec 31, 2025
    5.0
    Kaveh was very nice and professional, carefully walking me through the flow and answering all my questions
  • MI
    Mahendra Inturi
    Dec 23, 2025
    1.0
    Absolutely disastrous experience, the guy was not helpful at all, some racist stuff right there. Everybody was getting a bag after purchase and we had to beg for a bag, anything we ask the only response is no you can’t get that and everybody else is getting the same thing. Teach the staff to be polite and not racist. Only reason I am giving 1 star is to post this review.
  • MO
    Mario Ortiz
    Dec 16, 2025
    1.0
    Worst experience. I return some meta ai glasses and the sales rep was a little rude because I was making a return. I asked to speak with a supervisor and called another store manager which stated she wasn't able to do anything. So Robyn the sales rep called her manager Bobby which was on his day off and was upset that he was called to which he did not make my return any easier and was rude and short off the back. Now I have to wait 2 to 3 weeks to get my money back, almost $500 and they did not care will not go back to this store they are unprofessional and rude.
  • LJ
    Laurie Judson
    Dec 9, 2025
    5.0
    I came here to leave an excellent review and happened to see the review below mine. In the picture they posted, I was actually one of the customers included. I remember the conversation you had with the young lady at the register. She explained to both of us that the store couldn’t complete any repairs at the time because their system was down and they weren’t able to order parts. She also asked that we return the following Monday through Friday, when the system would hopefully be back up. I had an excellent experience at Ray-Ban and highly recommend the store! I returned the following Monday, and my parts were ordered right away. Now I’m just waiting for the repair to be completed. Sometimes patience is best.

Frequently Asked Questions About Ray-Ban

What are the core values and main products offered by Ray-Ban at this Austin location?

Ray-Ban specializes in timeless style, authenticity, and freedom of expression with sun and prescription eyewear.

Where is the Ray-Ban store located in Austin, TX?

The Ray-Ban store is located at 11624 Rockrose Ave., Space 120, Austin, TX 78758, USA.