Business Details
About
Sunglasses StoreFashion Accessories Store
RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.
Location
Hours
Reviews
4.4
191 reviews
5 stars
155
4 stars
9
3 stars
3
2 stars
3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised staff like Kaveh, Bobby, and Ysabel for their helpfulness and knowledge, several customers reported rude or unhelpful interactions with other employees.
Product Knowledge
Several reviews highlighted the staff's expertise and ability to assist customers in selecting the right products, particularly with prescription glasses and the Meta glasses.
Store Experience
Customers appreciated the welcoming atmosphere and the store's layout, although some noted issues with staff attentiveness and long wait times.
Repair Services
Positive feedback on the store's ability to repair glasses quickly and efficiently, with some customers expressing satisfaction with the service provided.
Inconsistency
There were reports of inconsistent service quality, with some customers experiencing excellent service while others faced significant frustrations.
- BLBryan LeonOct 23, 20255.010/10 experience so kind and patient when i bought my glasses :)
- RSR SOct 18, 20252.0No one greeted us or provided any assistance when we picked out a pair of sun glasses. The staff were not busy with other customers. Just did not bother to greet or help.
- ADAlicia DunnOct 17, 20255.0Kaveh helped me with my new lenses for my Cockpit frames. After several failed attempts at another Ray-Ban store, I was finally able to get a pair with the correct PD and the perfect progressives. I couldn’t be happier with my experience and it was because of Kaveh’s knowledge and attention to detail. When I picked them up this afternoon, Paul was also extremely helpful and even fixed another pair of Ray-Bans I had worn into the store. Great store with excellent customer service.
- GGGeorgeOct 16, 20255.0Great place!! This was our second visit to the Ray-Ban store at The Domain (Austin, TX). Our primary reason for visiting was to have our Meta glasses converted into prescription eyewear, which required detailed information. Kaveh was there to greet us with a warm smile and demonstrated impressive knowledge, patiently addressing all of our questions and concerns. His assistance made the process seamless and enjoyable. We left the store feeling delighted with the exceptional service we received. It truly was a pleasure to visit the Ray-Ban store, and we couldn’t be happier with the experience. Excellent service all around!
- SKShipra KushwahaOct 7, 20251.0There is a lady who works here on weekdays with no customer service skills. I drove half an hour to this store, only to be told that the optometrist is available from 10 AM to 4 PM. It was almost 4 PM at the time, so I was turned away. The next day, I came back at 3:30 PM, and she told me the optometrist needs at least 45 minutes to take measurements—so once again, I was turned away and couldn’t get my glasses. She could have easily told me that the day before, and saved me another wasted trip. On top of it, she was so rude. I don’t know how is she even allowed to work there. Never coming back.
Frequently Asked Questions About Ray-Ban
What are the core values and main products offered by Ray-Ban at this Austin location?
Ray-Ban specializes in timeless style, authenticity, and freedom of expression with sun and prescription eyewear.
Where is the Ray-Ban store located in Austin, TX?
The Ray-Ban store is located at 11624 Rockrose Ave., Space 120, Austin, TX 78758, USA.
What are the store hours for Ray-Ban at the 11624 Rockrose Ave. location?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I contact the Ray-Ban store in Austin?
You can call the store at +1 512-873-7276.
Where can I find the Ray-Ban store's website for more information or to shop online?
Visit https://stores.ray-ban.com/united-states/tx/austin/11624-rockrose-ave for more details and online shopping.
Are there any popular clothing stores near the Ray-Ban location at Domain Northside?
Yes, nearby clothing stores include Theory and Kittsona, which offer stylish apparel options to complement your Ray-Ban eyewear.
What eyewear-related stores are near Ray-Ban at Domain Northside?
Optique, an optometrist and eyewear store, is nearby if you need eye exams or additional eyewear options.
Are there any dining options nearby the Ray-Ban store where I can relax after shopping?
Dolce Vita is a nearby bistro where you can enjoy a meal or refreshments after visiting Ray-Ban.
What fashion accessory stores can I visit around the Ray-Ban store at Domain Northside?
You can visit gorjana, Brighton, and Studs which offer jewelry and fashion accessories to enhance your look.
Is there an Apple store near Ray-Ban at Domain Northside for tech shoppers?
Yes, Apple Domain NORTHSIDE, an electronics and mobile phone store, is conveniently located nearby for your tech needs.