Experience the innovative design of Oakley at the Oakley Store at Barton Creek Square Mall. Oakley redefines products by disrupting what's expected in our eyewear, apparel, tactical bags, watches, and more. We create products to inspire, that are proven by world-class athletes, yet are equally worn by all who join us. Visit an Oakley Store and experience our belief that, "If it's not good enough for the world's best, it's not good enough".
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, several reviews highlighted negative experiences with the store manager's attitude and rudeness.
Product Knowledge
Many customers appreciated the staff's knowledge about products and their ability to assist with specific needs, particularly regarding prescription lenses and customization.
Store Environment
The store is generally described as clean and well-organized, with a good selection of products, although some customers felt the pricing was high.
Mixed Experiences
While many reviews were positive, there were notable instances of poor service that led to customers taking their business elsewhere.
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Hayden Craig
Jan 5, 2026
5.0
Employees here are very nice and helpful!
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Kendahl Overton-Hunter
Jan 3, 2026
1.0
Experience here was not a pleasant one. I’m guessing the store manager (I’m not sure who she was) told my child who saw a clothes they were interested in buying, to “stop touching her merchandise”. I had no clue OAKLEY was owned by an African American Female, but I guess this one was since everything in there is her merchandise. My child informed myself and my wife of the clothing he wanted but was too put off by how the store manager reacted. Once we arrived back to the store, the woman didn’t even acknowledge us and sent someone else to explain the sale of the day. Because of this experience by this rude person, we took our business elsewhere and brought clothing. OAKLEY please do better with customer service. African American children get profiled enough, but for it to happen from another person of color is a bit strange to me.
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Norma Prado
Dec 23, 2025
5.0
Awesome experience during the Christmas rush. We were helped with a smile on their face which shows us they care to help out their customers.
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L. J. Dominguez
Dec 12, 2025
5.0
Great service! Jackleen and Donny were very helpful and friendly with my visit and with choosing new lenses for my Flak 2.0 frames.Will definitely go back!!