Brand Certified
JCPenney
4.2(1403 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
12351 N Ih-35, Austin, TX
78753, United States
Certified by JCPenney • Mar 01, 2026
(512) 873-7438
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/tx/austin/clothing-stores-austin-tx-2884.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Austin, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
1,403 reviews
5 stars
735
4 stars
376
3 stars
152
2 stars
54
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful and rude staff, as well as long wait times for assistance.
Store Organization
Several reviews mentioned that the store was unorganized and messy, impacting the shopping experience negatively.
Product Availability
Customers appreciated the good selection of products and deals, but some noted issues with stock levels and pricing discrepancies.
Photography Services
The photography service received significant criticism for poor quality and management, with many customers expressing dissatisfaction with their experiences.
- JBJoseph BotelloFeb 17, 20265.0My to go for summer attire
- DDDonniFeb 8, 20261.0There’s a worker named Naomi that works in customer service she need to get her mouth checked before she run into the wrong one
- SSShareese ShumpertJan 31, 20261.0Cora at the beauty salon had zero intention of doing my hair. She scheduled me herself for 1pm. I agreed. Came in and she had another person there. I waited 30 minutes, 40 minutes, still didn’t come. No apologies. I just left after I heard her and her client talking about me in the back. Salon didn’t care either. Zero professional or accountability. I don’t need anyone to do something they don’t want to do. They could have just said that instead of having me wait and drive over 30 minutes to get there.
- MMmarcedbJan 13, 20264.0Muy buenas ofertas y bastante ordenado todo. Hay que buscar y encontras.
- VRValerie RenteriaDec 27, 20253.0There's alot of changes. And store looks unorganized.
Frequently Asked Questions About JCPenney
What types of products can I find at the JCPenney store in Austin, TX?
You can find a wide variety of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Austin, TX?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Austin offer curbside pickup or free shipping?
Yes, JCPenney offers free shipping and curbside pickup options for your convenience.
What payment methods are accepted at JCPenney Austin?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney store in Austin wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are in-store shopping and pickup options available at JCPenney Austin?
Yes, both in-store shopping and curbside pickup are available.
Where is JCPenney located in Austin, TX?
JCPenney is located at 12351 N Ih-35, Tech Ridge Center, Austin, TX 78753.
Can I find beauty products at JCPenney Austin, and is there a Sephora store nearby?
Yes, JCPenney offers beauty products including skincare and makeup with JCPenney Beauty. Additionally, Sephora inside JCPenney is located nearby within the same shopping center.
What nearby dining options are available around JCPenney Austin?
Nearby dining options include Smoothie King, Zeds Restaurant, Asadas Grill, and Schlotzsky's (Canyon Ridge Dr - Austin, TX). These are great places to visit before or after shopping.
Are there fitness or health facilities near JCPenney in Austin?
Yes, nearby health and fitness facilities include Orangetheory Fitness Tech Ridge, Gold's Gym, MaxLiving Chiropractic - Tech Ridge, Lilac Dental, Massage Envy North Austin/Pflugerville, and H.O.G. Spine and Sports.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website