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JCPenney

4.2
(1403 reviews)

Business Details

12351 N Ih-35, Austin, TX
78753, United States
(512) 873-7438

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Austin, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
12351 N Ih-35, Austin, TX
78753, United States

Hours

Reviews

4.2
1,403 reviews
5 stars
735
4 stars
376
3 stars
152
2 stars
54
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful and rude staff, as well as long wait times for assistance.

Store Organization

Several reviews mentioned that the store was unorganized and messy, impacting the shopping experience negatively.

Product Availability

Customers appreciated the good selection of products and deals, but some noted issues with stock levels and pricing discrepancies.

Photography Services

The photography service received significant criticism for poor quality and management, with many customers expressing dissatisfaction with their experiences.
  • JB
    Joseph Botello
    Feb 17, 2026
    5.0
    My to go for summer attire
  • DD
    Donni
    Feb 8, 2026
    1.0
    There’s a worker named Naomi that works in customer service she need to get her mouth checked before she run into the wrong one
  • SS
    Shareese Shumpert
    Jan 31, 2026
    1.0
    Cora at the beauty salon had zero intention of doing my hair. She scheduled me herself for 1pm. I agreed. Came in and she had another person there. I waited 30 minutes, 40 minutes, still didn’t come. No apologies. I just left after I heard her and her client talking about me in the back. Salon didn’t care either. Zero professional or accountability. I don’t need anyone to do something they don’t want to do. They could have just said that instead of having me wait and drive over 30 minutes to get there.
  • MM
    marcedb
    Jan 13, 2026
    4.0
    Muy buenas ofertas y bastante ordenado todo. Hay que buscar y encontras.
  • VR
    Valerie Renteria
    Dec 27, 2025
    3.0
    There's alot of changes. And store looks unorganized.

Frequently Asked Questions About JCPenney

What types of products can I find at the JCPenney store in Austin, TX?

You can find a wide variety of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the store hours for JCPenney in Austin, TX?

The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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