Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Austin, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,135 reviews
5 stars
668
4 stars
276
3 stars
99
2 stars
43
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unprofessional behavior.
Store Cleanliness
Many customers noted the store was clean and well-organized, contributing to a pleasant shopping experience.
Pricing Issues
Several customers experienced discrepancies between advertised sales and checkout prices, leading to frustration.
Product Selection
Customers appreciated the variety of products available, though some felt the selection was lacking in certain departments.
Positive Experiences
Numerous reviews highlighted positive experiences with specific staff members, particularly in the salon and jewelry departments.
- QTQuite theSophNov 12, 20255.0I like to visit this store when we are in the area since it the closest to where we live (over an hour away). The selection is always nice, no matter what you're looking for. I never intend on trying anything on because I really DISLIKE trying clothes on, but I always end up in the fitting room! Every time we've come to this store I happen to try something on and always find something I like well enough to take home with me. The fitting rooms are comfy with plenty of hook space, and chairs, as well as always being clean! I've been to other stores even in this area and the fitting rooms do not compare to these! I worked retail in my 20's and KNOW how it can be working in a department store with a fitting room, so I applaud these employees for always keeping things tidy! I always look forward to coming here! It is the only reason I got the store credit card! My last visit was today, and I was so happy with my purchases, that I wanted other people to know this is a great store to shop where it doesn't feel like everyone is watching you to make sure you're not stealing, even if they are!
- SUspace unicornsOct 23, 20251.0When I tried to call, every single department I tried to call was unavailable or not an active number.
- SSShareese ShumpertOct 10, 20255.0Purposely overcharged me. Never going back Update: Store manager was extremely kind and understanding of my situation. He educated the stylist on that fact she was wrong and helped make it right for me. I got my money back where she intentionally overcharged me when she wasn’t even good at what she did. Be careful because she tried to sneak and tell the cashier to charge me while she put me under a dryer. She should be fired for that. Thank god for a kind store manager!
- AGAdriana GOct 5, 20255.0🫶
- NNN G (NRG)Sep 20, 20254.0Wonderful customer service! Very helpful!
Frequently Asked Questions About JCPenney
What are the operating hours of JCPenney in Austin, TX?
JCPenney in Austin is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.
Where is the JCPenney store located in Austin?
The JCPenney store is located at 9500 S IH-35, Ste H, in the Southpark Meadows Shopping Center, Austin, TX 78748.
What product categories does JCPenney offer at the Austin location?
The store offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products, including national and private brands.
Does JCPenney in Austin provide curbside pickup and free shipping options?
Yes, JCPenney offers both free shipping and curbside pickup for your convenience.
What payment methods are accepted at JCPenney Austin?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney Austin store wheelchair accessible?
Yes, there is a wheelchair accessible entrance at the Austin JCPenney location.
Can I find beauty products at JCPenney in Austin?
Yes, the store features JCPenney Beauty and also houses Sephora inside JCPenney, offering skincare, makeup, and beauty supplies.
What nearby places can I visit for beauty services around JCPenney Austin?
Nearby, you can visit The Salon By InStyle Southpark Meadows for beauty salon and spa services, as well as Ulta Beauty for hair and cosmetic products.
Are there nearby dining options or coffee shops near the JCPenney Southpark Meadows location?
Yes, Starbucks and Crawfish ATX seafood restaurant are close by, perfect for grabbing coffee or a meal before or after shopping.
Where can I find nearby pharmacies and optical services around JCPenney Austin?
Nearby options include CVS Pharmacy, Target Pharmacy, America's Best Contacts & Eyeglasses, and Target Optical for eyewear and health needs.