J.Crew Factory

Reviews

• LR

  Lucy Rojas

  Feb 6, 2026
  1.0
  I shopped in my local Austin Research store today and received horrible customer service starting from the time I walked into the store and wasn't greeted by one employee greeting the other incoming customers while sharing the day's promotions, including sales to take advantage of. Not being acknowledged felt rude and dismissive no employee came to the dressing room to see if I needed another size or color or just be cordial and perhaps suggest an item or color. I took the items I selected to the register and the cashier Hailey L. solidified the worst shopping experience I've had in your store. She was unfriendly, uninterested in providing quality customer service and frankly seemed bothered to ring up my order. J Crew Austin missed an opportunity to showcase your clothing and high end customer service that would have resulted in a larger purchase because I was treated so poorly today. In reading your customer feedback, I see that others felt slighted as well and felt it was due to their ethnic background since they noticed that Caucasian customers were acknowledged and treated respectfully unlike they were. I hope that J Crew - Austin Research Management will look into why non-Caucasian customers are being treated poorly in your stores. Employees who cannot treat all of your customers respectfully and in an appreciative manner should find another job they are better suited for.
• SP

  Shrayen Patel

  Jan 18, 2026
  5.0
  REVISED: 5-star The new Store Director, Ally C, is a true gem! She resolved the issue promptly and educated the rest of her management team so this scenario would not repeat in the future. I am proud to say that, after some time of lackluster management in the building, I believe this store will shine going forward under the new Store Director. She truly cares about her customers and is always more than willing to assist! Thank you Ally! ORIGINAL: 1-star J.Crew Factory store policy is to honor the cheaper price, whether that be their in-store price or their online price. The extra 15% student discount applies both online and in-store. The manager on duty, Janet, refused to acknowledge this and sent me away, advising to place the order online myself if it was cheaper online. That fully defeats the purpose of driving to the store to submit the order. Just to ensure I was not wrong, I did call four other stores across the country -- all of which verified that yes, if the online price is cheaper, we match the online price and any applicable discounts at the register when submitting the order on your behalf. J.Crew Corporate -- I've already sent you an email. I would appreciate if a district or regional lead would reach out to me to rectify this situation. (Ex. Socks are $7.97 in-store - 70% clearance - 15% student = $2.03 Socks are $6.99 online - 70% clearance - 15% student = $1.78 Janet would only match $6.99 - 70% clearance and refused to add the extra 15% student because she is "not allowed to" when matching an online price... a total bluff)
• EM

  Emily Mazaika

  Oct 17, 2018
  2.0
  Small, with just ok prices.