Barton Creek Square

Reviews

• JJ

  Jalissa

  Nov 15, 2025
  5.0
  Theo at Claire’s did my nose piercing very fast and was super nice. Amazing customer service.
• AL

  Al LeBlanc

  Nov 8, 2025
  5.0
  Surprisingly easy drive from Bastrop if you take the toll roads. Wasn’t sure where to park. Just picked a spot reserved for veterans. Nice touch. Our first trip there. Super mall. Had a great lunch at Cheesecake Factory and looked around some. Will come back soon.
• JR

  Jocelyn Rivera

  Nov 4, 2025
  1.0
  I went into the Miniso store to make a return annd also ended up buying another item. When I approached the counter, I waited for several minutes with no one there to assist me. I had to call out to an employee who was stocking shelves, she saw me but didn’t acknowledge me until I said “excuse me?”. Even then, she only said “yes?” without looking up. When she noticed I had a return, she said she needed to get her manager. The manager also didn’t greet me or offer any kind of acknowledgment. She simply asked, “What are you returning?” even though the item was clearly in a Miniso bag on the counter. The whole interaction felt cold and dismissive. I ended up bagging my own items just to get out of there as quickly as possible. It was an uncomfortable experience overall, especially for someone like me who already gets anxious in public spaces. Customer service should make shoppers feel welcomed and valued, not ignored or brushed off. Suggestions for improvement: - Acknowledge customers when they enter or approach the counter. Even a simple “Hi, I’ll be right with you” goes a long way. - Train staff and managers to maintain friendly, professional communication during returns and purchases. - Keep checkout areas staffed and avoid leaving customers waiting unattended. - Consider improving store layout. It feels overstocked and cramped, which makes it hard to move around comfortably or safely. I hope this feedback helps your team improve their service and store environment. Unfortunately, I don’t plan to return to this location after this experience. UPDATE: Thank you for the response. I did read your message, but it feels very automated and doesn’t address anything specific from my review. I already provided detailed feedback here and being redirected to a general contact form doesn’t inspire much confidence that the issue will actually be reviewed or resolved. (Also the website you redirected me to has a limited amount of words I can message.) I hope future responses from management will take the time to engage more personally with customer feedback rather than using a template reply. It makes a big difference in how valued guests feel.
• CX

  Cindy x

  Nov 1, 2025
  5.0
  This enclosed mall is one of the few in Austin area that still has most stores still populated and with a variety of goods and styles. Recommend this for shopping, looking, eating, entertaining. Was safe and well kept up.
• JJ

  Jason

  Oct 29, 2025
  1.0
  DO NOT GO TO THE MAKEUP STAND!! KARIMAH IS VERY RUDE!! SHE YELLS AT CUSTOMERS AND ADMITTED TO LYING JUST TO MAKE A SALE BECAUSE SHE’S A “SALESPERSON THATS WHAT WE DO” VERY UNPROFESSIONAL AND SHOULD NOT BE IN SALES BY LYING. BAD REPRESENTATION FOR THE MALL

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