ALO

Reviews

• MM

  Mary Michi

  Feb 4, 2026
  1.0
  Bad customer service. All employees are extremely rude and unprofessional.
• MT

  Mia T

  Jan 24, 2026
  5.0
  I received excellent customer service when I came in to purchase a pair of shoes. tall, light skinned woman with blonde hair assisted me, and she was extremely helpful. Thank you.
• JJ

  jenna

  Jan 18, 2026
  1.0
  I’m honestly very disappointed with this experience.
• JA

  Jawaher Almasri

  Dec 30, 2025
  1.0
  I had a very disappointing experience with one of the managers at the register. From the start, she was extremely rude and dismissive. She wouldn’t speak to me directly and instead had another employee answer the questions I was asking her directly , even though I was standing right there. I came in to exchange an online order that didn’t fit, but she charged me extra for what should have been a simple exchange. I was then told to wait for the new order to arrive in the mail and come back so they could refund the difference. When I returned, I had to deal with the same manager again — she is shorter in height, has brassy blonde hair, visible tattoos, and she’s chubby working at the register. She was again rude and unhelpful, and refused my refund multiple times with unreasonable excuses even tho she was the one that told me to comeback for them to refund me for the difference . It took almost an hour and me having to explain the process (mind you she is a manager )before the refund was finally completed — which is particularly disappointing considering she is in a management role. Overall, the experience felt unprofessional and stressful, and I would not recommend visiting this location based on how I was treated.
• KK

  KYMBERLY KYNLEE

  Dec 28, 2025
  1.0
  Customer service is extremely poor. I walked in, already knowing what I was looking for. I asked for help, and the young lady stood there and didn’t help at all. It took someone else to come help me. Lots of employees but very few people willing to help.

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