Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Arlington, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
2,140 reviews
5 stars
1,257
4 stars
484
3 stars
211
2 stars
64
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for their helpfulness, while others were reported as rude or unprofessional.
Checkout Experience
Customers frequently mentioned long wait times at checkout, with insufficient staff during busy periods.
Store Conditions
Concerns were raised about cleanliness, particularly in restrooms and the functionality of escalators.
Product Quality and Selection
Positive remarks about the variety and quality of products, with many customers appreciating sales and prices.
Jewelry Department Issues
Several complaints regarding the jewelry department, including poor service and issues with repairs and product quality.
- MRMarysol RiosDec 26, 20251.0Never feel the need to leave a review till now, my husband bought a shirt he felt like wearing out the store and as he paid he asked for a bag to place the shirt he had on before and the cashier refused he said he would have to take the new shirt off and place it in the bag lol super weird we even rounded up our total but weren’t able to ask for a bag. Bad customer service if you ask me
- JJJulie JochumDec 15, 20251.0One checkout person for the entire store during the busiest time of year. Prepare to wait.
- MYMela YancyDec 12, 20253.0I love JC Penny's but they need to do better. The elevator and escalators was both down on 12/09/25. That's a problem for disabled people. Also my order was ready but didn't receive no text or email, just went there and order was ready. The restroom was a mess.
- BMBrianna McKoyDec 11, 20255.0Terri in the JCPenney Beauty area was soooo sweet and attentive! I witnessed a customer get angry at her (unjustifiably so) and she handled it with such grace and care.
- GGGabDec 9, 20255.0Judy and Mo are the GOAT! If you want the best jewelry experience at any JC Penney ever check them out! They are experts in jewelry and make the process of choosing the perfect piece easy! I will return just for them!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Arlington, TX?
JCPenney offers a wide variety of products including men’s, women’s, and kids’ apparel, footwear, jewelry, accessories, home furniture, and beauty products such as skincare and makeup.
What are the opening hours for JCPenney at The Parks Mall in Arlington?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney Arlington offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup options for customers.
Can I pay with a credit card at JCPenney and which types are accepted?
Yes, JCPenney accepts various payment methods including American Express, Discover, MasterCard, Visa, and checks.
Is the JCPenney store in Arlington wheelchair accessible?
Yes, the store has a wheelchair accessible entrance and public restrooms available.
Does JCPenney Arlington have in-store shopping and in-store pickup available?
Yes, the store supports both in-store shopping and in-store pickup services.
Where is JCPenney located in Arlington, TX?
JCPenney is located at 3851 S Cooper St inside The Parks Mall in Arlington, Texas, 76015.
Are there any nearby stores where I can find children’s clothing near JCPenney?
Yes, nearby children’s clothing stores include Carter's and OshKosh B'Gosh located within The Parks Mall.
What dining options are available near JCPenney in The Parks Mall?
Near JCPenney, you can enjoy dining at The Cheesecake Factory for desserts and meals, Panda Express for Asian cuisine, Sonic Drive-In for burgers and fast food, Paciugo for gelato, and Charleys Philly Steaks for cheesesteaks and sandwiches.
Are there beauty and cosmetic stores close to JCPenney Arlington?
Yes, nearby beauty and cosmetic stores include Sephora, The Salon by Instyle inside JCPenney, and the Disney Store for gifts and beauty products.