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JCPenney

4.3
(2144 reviews)

Business Details

3851 S Cooper St, Arlington, TX
76015, United States
(817) 557-9292

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Arlington, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3851 S Cooper St, Arlington, TX
76015, United States

Hours

Reviews

4.3
2,144 reviews
5 stars
1,259
4 stars
484
3 stars
212
2 stars
65
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for being helpful and attentive, while others were reported as rude or unhelpful.

Checkout Experience

Customers frequently mentioned long wait times and difficulty finding cashiers, leading to frustration during the checkout process.

Product Quality and Selection

Overall positive remarks about the variety and quality of products, with many customers appreciating the sales and deals available.

Store Conditions

Concerns raised about cleanliness, particularly in restrooms, and issues with escalators and elevators being out of service.

Jewelry Department Issues

Negative experiences reported regarding jewelry purchases and repairs, with customers expressing dissatisfaction with service and product quality.
  • AT
    Angelica Tapia
    5 days ago
    5.0
    My favorite store If I need clothes to good price it's here.
  • LS
    Linda D Soto
    Feb 19, 2026
    2.0
    Well first of all didn't get any help from Noone at the store. Then couldn't find anyone to check me out. Had to go a long way even go upstairs to check out. That was just ridiculous. My visit was horrible
  • KL
    Kendrick Ledet
    Jan 18, 2026
    5.0
    Great department store, very pleasant atmosphere and shocking deals on shoes!
  • MR
    Marysol Rios
    Dec 26, 2025
    1.0
    Never feel the need to leave a review till now, my husband bought a shirt he felt like wearing out the store and as he paid he asked for a bag to place the shirt he had on before and the cashier refused he said he would have to take the new shirt off and place it in the bag lol super weird we even rounded up our total but weren’t able to ask for a bag. Bad customer service if you ask me
  • MY
    Mela Yancy
    Dec 12, 2025
    3.0
    I love JC Penny's but they need to do better. The elevator and escalators was both down on 12/09/25. That's a problem for disabled people. Also my order was ready but didn't receive no text or email, just went there and order was ready. The restroom was a mess.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Arlington, TX?

JCPenney offers a wide variety of products including men’s, women’s, and kids’ apparel, footwear, jewelry, accessories, home furniture, and beauty products such as skincare and makeup.

What are the opening hours for JCPenney at The Parks Mall in Arlington?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from JCPenney

This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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