Samsonite Company Store - Allen Premium Outlets

Reviews

• DM

  Deepashree Mohan

  Dec 21, 2025
  1.0
  Extremely rude staff. There was only person and he was biased to serve only south East Asians. We kept waiting for 20 mins. He didn’t care to answer even a single question even when we tried to reach him.
• RA

  Raul Anderson

  Dec 14, 2025
  1.0
  My experience at this Samsonite store was extremely disappointing. I specifically asked for the manager to get a knowledgeable luggage recommendation. Unfortunately, he was completely inattentive and unhelpful. His lack of interest in assisting a customer was shocking. Customer service is clearly not his strength, and his presence in that role damages the brand's reputation.
• DH

  Deborah Harner

  Nov 22, 2025
  5.0
  Very nice luggage. Nice helpful staff.
• AB

  Allison Belcher

  Nov 1, 2025
  5.0
  We went into the store twice and both times were helped by Lance. Lance helped us feel confident about our purchases and was incredibly kind and helpful! We are very happy with our new luggage for our first international trip coming up :-)
• BZ

  Ben Zeigler

  Oct 22, 2025
  5.0
  Didn't have the exact luggage I was after, but the sales person was kind enough to put up with me juggling size restrictions and weight limits while picking out something else!

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