Michael Kors Outlet

Reviews

• MR

  Mena R

  Nov 2, 2025
  4.0
  Beautiful clothes and accessories. Lovely displays. Some of the staff are friendly and helpful, but there are always queues at the checkout because there's not enough people serving. In summary, they like you in this store if you're there to spend a lot of money. If you're not, they're not so friendly.
• RM

  r maalika

  Oct 27, 2025
  1.0
  Very disappointing experience Had a very disappointing experience while trying to exchange a bag. I didn’t have my receipt, so I asked the cashier to look it up using my phone number — she kept saying she couldn’t find my account and made me repeat it several times, even though she was typing it correctly. After multiple attempts, she finally found it and blamed a “system glitch.” She also said the bags I wanted were already held for other customers, but another associate on the floor was kind enough to check in the back and found one. When I went back to the cashier, she suddenly claimed it was a final sale and can’t be exchanged, which wasn’t mentioned before. She even swapped the bag I had checked with another one behind the counter. Overall, the whole experience felt dishonest and very disappointing. Definitely not the kind of service I expected.
• RW

  Rebekah Williamson

  Oct 25, 2025
  1.0
  The customer is worse at this store! I literally just walked out and couldn’t wait to do this review. I was gifted two Michael Kors watches and both we a little big. I went into the store both still had tags on them from Michael Kors and asked if I could have someone to resize them. Literally 5 minutes to do. The young lady said that’s something my manager would have to do. The manager looks at her and say she will have to come back for that as if I was a no body. The level of customer service is beyond me but someone had just bought a dress and put it on in the store and the helped her take tags off and everything. So let me get this right because I am a different skin color I didn’t matter! I have watches and purses MK and walked in with one around my neck. So sad! And with the nasty attitude! I was already mad because I had to find a park and now dealing with this! Ugh I am very dissatisfied and disappointed!!!!!!!!!!! 😔
• AA

  Alvin Andrews

  Oct 8, 2025
  1.0
  I went to return 2 bags but the cashier said I couldn't return one because it was on clearance despite another lady telling me I had 30 days to return when I initially purchased it. There was no extra clearance deal on that bag but the lady lied to make me keep it. I was able to return it at another store with no questions asked. Horrible customer service at the Allen location. Never ok to lie to customers so the store can make some $
• XN

  Xaria Nikole

  Oct 3, 2025
  1.0
  I was profiled from the moment I walked through the door. I have been a loyal customer for years and am very disturbed by the stalking that was done towards me while browsing the store. I was not customer serviced and followed up with as other customers were. I just received stare downs. Sad to say I will never shop MK again. Please train workers better with elevated professionalism.

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