Marc Jacobs - Allen Premium Outlets

Reviews

• SB

  Samara Benavidez

  Nov 16, 2025
  1.0
  Gabby was very nice and helpful when I purchased my bag, so no complaints there. But I bought the bag last night, noticed an indent the next morning before ever using it, and was still refused an exchange even though it had been less than 24 hours. That was frustrating, especially for a brand-new item with a noticeable defect. Definitely not the experience I expected.
• AR

  Amani Refat

  Oct 24, 2025
  5.0
  I love shopping from Marc jacob and there is one lady working in Marc jacob called Gabbi always ask for her she is co operative and always helping you in Marc jacob
• LS

  Luna Soto

  Oct 24, 2025
  5.0
  Gabriela is always so kind and patient, even when I’m not completely sure what I want to buy. She’s very attentive and makes every visit a great experience. It’s also really nice that she speaks both English and Spanish — my husband appreciates being able to talk with her too. Truly excellent service!
• RS

  Rita Sariboyajian

  Sep 21, 2025
  1.0
  If I could give a ZERO I really would! Buyer beware, at your own risk. Customer service is extremely lacking and poor. Bought a purse and matching wallet less than 3 weeks ago. Did not unbox or use until today. Wallet upon unpackaging had several manufacture defects. Returned to store for an exchange and the supposed “assistant manager”, his name is MARC, refused to exchange it for a new one and made several inappropriate comments and remarks, very insulting and embarrassing. I have never experienced such insult prior to today. Who hired this guy? Even though I was speaking directly with customer service over the phone said Marc had the capacity and the green light to go ahead and make the exchange. The agent apologized several times to me and went ahead and said he would escalate this case with higher ups and filed a formal complaint against this store including the assistant manager. Marc Jacobs, please hire better personnel. People who lack respect, have poor manners and awful customer service should really not be working in retail. The entire experience was beyond unpleasant and sour. I will never repurchase from there again. My money is good everywhere and I have always, always had such exceptionally good customer service at Tory Burch as well as Coach. Marc Jacobs am very disappointed. When you present a brand but you don’t have the right personnel representing your brand it becomes worthless.
• PA

  Pooja Arya

  Aug 13, 2025
  1.0
  Very bad customer service, I bought a bag and wanted to exchange it , they keep making stories and not let me exchange. Very bad service from the store manager too. Don’t shop here if you don’t want your money to just taken away .

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