American Eagle & Aerie

4.3
390 reviews

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreJeansLingerie StoreSwimwear StoreT-Shirt StoreFashion Accessories Store
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you. Live your life in AE. #AEJeans

Details

  • DeliveryNot available
  • Curbside pickupAvailable

Location

American Eagle & Aerie
820 West Stacy Road, Allen, TX
75013, United States

Hours

Reviews

4.3
390 reviews
5 stars
238
4 stars
83
3 stars
29
2 stars
11
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, others reported rude and unprofessional behavior from employees.

Store Organization

Several reviews noted that the store was disorganized, with messy clearance sections and a lack of assistance on the sales floor.

Product Availability

Customers expressed disappointment with the lack of size selection and availability of certain items, particularly in larger sizes.

Positive Experiences

Despite some negative feedback, many customers reported positive shopping experiences, highlighting friendly staff and good deals.

Cleanliness

The store was generally described as clean and well-maintained, contributing to a pleasant shopping environment.
  • YR
    Yuki Reyes
    Nov 15, 2025
    1.0
    Unprofessional and poor customer service at the checkout. The short female employee with black hair was very rude and spoke to me in a condescending way. I’m never going back there
  • MV
    MUTHINENI VINEEL
    Nov 11, 2025
    1.0
    Very bad services checkout counter never come back
  • LL
    Lola
    Oct 31, 2025
    5.0
    Great customer service I had the pleasure to be served by Amber she was so sweet patient and professional I will definitely be coming back
  • GC
    Guadalupe Cantu
    Oct 31, 2025
    1.0
    Amber was extremely rude and unprofessional. She slammed the fitting room door and spoke to me with a condescending attitude. When I asked about a pair of leggings that showed “available for pickup today” online, she looked at my phone and snapped, “We don’t have those, that’s online only.” When I showed her the listing, she rolled her eyes and said, “Let me check the back,” in a very dismissive tone. When I then asked for a fitting room, she acted visibly annoyed and marked an X on my door while writing names for everyone else. Completely unacceptable behavior — she made what should’ve been a pleasant shopping experience uncomfortable and frustrating. Terrible customer service. I won’t be returning to this Aerie location.
  • ND
    Natalie Do
    Sep 14, 2025
    5.0
    Went here for an exchange and the process was smooth and easy. Ava was exceptional in helping me out in the dressing room. Shout out to her!!!

Frequently Asked Questions About American Eagle & Aerie

What products can I find at American Eagle & Aerie in Allen, TX?

You can find a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.

What are the store hours for American Eagle & Aerie at Allen Premium Outlets?

The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.