Fireplace & Grill Factory Outlet

Reviews

• SC

  Scott co

  Jan 6, 2026
  4.0
  Good for gas and firewood. No pellet stoves.
• LR

  Le Reing

  Nov 5, 2021
  5.0
  I cannot recommend the folks at Fireplace & Grill Factory Outlet enough! From our very first conversation with Jimmy (who thoroughly walked us through the inventory) to our installation with Mike, I only ever had a positive experience from start to finish. Everyone we interacted with was kind, helpful, and quick in addressing our questions and scheduling needs. I cannot praise their professionalism enough. Thanks to these wonderful folks, we now have a beautifully working fireplace!
• AM

  Aaron McCoy

  Feb 20, 2018
  5.0
  This place serves as a retail division for the company Golden Blount. They are very knowledgeable and have been in the industry for a long time.
• AP

  Annie Post

  Nov 14, 2017
  1.0
  If I could give this place 0 stars, I would. This was the most outrageously inept display of customer service I have ever experienced in my life. We went in to purchase doors and gas logs for our fireplace, fully equipped with measurements we were told to take over the phone, and a number of pictures of our fireplace. After two different sales people looked at the pictures of our fireplace, we were told our only option were zero clearance doors, which would be custom made for our fireplace. We went ahead with the order, set a date for installation, and went about our happy way. The installer showed up (late, no apology, no introduction, just walked right past me into my home...) and (rudely) said "the doors you ordered won't work." I'm sorry, what? This began a very lengthy back and forth process, where no one knew what they were talking about, no one seemed to care that we'd just dropped almost a grand in their store and were getting more upset by the minute, and no one had any sense of urgency in getting in touch with us or righting the situation. When I asked to speak with a supervisor, I was told there isn't one....? This whole debacle ended with a questionable apology and "we don't have any doors in store for you" and they issued us a full refund for our entire order. We are now left with a gaping hole in our fireplace, just in time for the holidays! What a train wreck.

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