Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
229 reviews
5 stars
114
4 stars
40
3 stars
23
2 stars
20
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; while some employees are praised for being friendly and helpful, others, particularly a few cashiers, are reported as rude and unprofessional.
Pricing Concerns
Many customers feel that prices are too high for secondhand items, with some items priced higher than new alternatives, leading to dissatisfaction.
Store Organization
The store is generally described as clean and organized, but there are complaints about inventory management and the availability of shopping carts.
Customer Experience
While some customers enjoy the shopping experience and find great items, others report long wait times at checkout and poor treatment from staff, impacting their overall satisfaction.
Donation Issues
There are concerns regarding the acceptance of donations, with some customers feeling that the store is selective and unappreciative of donated items.
- AAalayaha2 days ago1.0linn is beyond rude and needs to be fired, she takes her job way too seriously and was incredibly rude to me and my friend
- CCChristine CampbellNov 13, 20255.0Large selection. Store is clean
- LHLesli HoltNov 9, 20255.0The staff here is amazing! I almost don’t want to let this little secret out but Springfield has some wonderful finds!
- MBMACY BOHANNONSep 28, 20255.0Cant believe my finds today!!
- MGMegan GordonAug 30, 20251.0I have been shopping at the Springfield Goodwill for years, but today was by far the worst shopping experiences I have ever had. The cashier was older, gray haired, and taller and was absolutely the rudest person I've met ***(I went back and looked at my receipt and the cashier's name was Linn B)***. She questioned every tag that I had regardless of color. She tried to peel every tag off with her nails. She told me it wasn't possible for me to have some items because the price tags are recycled every 4 weeks. I had something that was dirty that the tag fell off because it was so dirty it wouldn't stick; she told me that it wasn't possibly the right tag. If she couldn't get a tag to scan, she said I was trying to rip off Goodwill. For instance, an ottoman bar code wouldn't scan, but the tag had the same price handwritten on the other half. When a tennis racket tag wouldn't scan, I went and got one on the shelf with the same price! Shopper beware...never had someone be so rude!
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Use the "One-Year Rule": If an item hasn't been worn, used, or played with in the past year, it's likely a good candidate for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you have the receipt.
What are the operating hours of Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does Goodwill Retail Store offer wheelchair accessibility?
Yes, the store has wheelchair-accessible entrances, parking, and restrooms to accommodate all customers.
Where is Goodwill Retail Store located?
It is located at 2008 Memorial Blvd., Springfield, TN 37172-3914, USA.
What payment methods are accepted at Goodwill Retail Store?
You can pay using Apple Pay, cash, Discover, Mastercard, or Visa.
How does Goodwill Retail Store support the community?
Proceeds from the sale of donated goods help fund job training services and programs provided by Goodwill Career Solutions, supporting workforce development for people with disabilities and disadvantages.
Are there nearby donation centers to Goodwill Retail Store?
Yes, Goodwill Donation Express Center is nearby and can be a convenient option for dropping off your donations.
What restaurants are close to Goodwill Retail Store if I want to grab a meal after shopping?
You can visit local eateries nearby such as Ichiban (Japanese and steakhouse), tacos el gordo (Mexican), Ponderosa Steakhouse, and Waffle House for a variety of meal options.
What other shopping options are near Goodwill Retail Store?
Nearby stores include Ollie’s and Big Lots for discount shopping, Belk and Cato Fashions for clothing, and Shoe Show and Hibbett Sports for shoes and sporting goods, providing a variety of shopping experiences close to Goodwill.