Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
292 reviews
5 stars
134
4 stars
54
3 stars
31
2 stars
25
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly during donation drop-offs.
Cleanliness
The store is frequently noted for being clean and well-organized.
Pricing Issues
Customers expressed dissatisfaction with rising prices and perceived overpricing of items.
Fitting Rooms
There is a consistent complaint about the limited number of fitting rooms, leading to long wait times.
Inventory Quality
Feedback indicates a decline in the quality of donated items available for purchase.
- JBJenny BriggsOct 24, 20255.0Today all the cashier machines went down & the manager handled all of us waiting to pay very professionally bagging up our merchandise one at a time with our name & phone number on it to return to purchase it later.
- PWPhillip WoodAug 24, 20255.0Was organized and clean. Prices where fair,lots of people. Bathroom was clean.
- AAAnonymous AnonymousJul 8, 20251.0I found a few things there.bring back the dollar days like dollar Wednesdays and dollar Sundays, but they don’t have that I don’t like it. They asked you to round up and giveyour change every time you go through the line but it seems like every store does that now for some reason or another But Goodwill stuff is given to them. Why do they keep asking for our change I don’t understand and everything they have is free stop asking us to round up our change stop🧟♀️🧟♀️🧟♀️🧟♀️🤯🤯
- BPBrenda PaulJul 6, 20254.0They had a great selection of books and appliances. I also found some really nice clothing that I was looking forward to trying on. Unfortunately, the store only has two dressing rooms, so the line was pretty long, and the wait for the clothes didn’t seem worth it! But I will go again, and hopefully, the store won’t be as busy.
- SBSisterEdith BogueJul 6, 20254.0Large store and we'll organized. Clearly tidied up regularly. Fitting room available. Many staff were visible putting out new items and doing maintenance. However, the check out lane was not staffed. We had to ask a worker to come and let us pay.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
You should donate items that haven't been worn, used, or played with in the past year, following the "One-Year Rule."
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the store hours of Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What types of payments are accepted at Goodwill Retail Store?
Payments can be made using Apple Pay, cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
Where can I find donation centers near Goodwill Retail Store?
You can donate at nearby Goodwill Donation Express Centers located close to the store for your convenience.
What nearby services can help with career and employment training?
Goodwill Career Solutions Center nearby offers career counseling and employment agency services to support your job training and employment needs.
Are there dining options near Goodwill Retail Store?
Yes, nearby dining options include Better Days Diner, Crumbl Cookies, and The Spot Burgers and Beers, perfect for grabbing a meal before or after your visit.
Can I find fitness and wellness centers near Goodwill Retail Store?
Yes, Orangetheory Fitness Spring Hill and Spring Hill Fitness gyms are nearby for those interested in fitness and wellness activities.
How does purchasing from Goodwill Retail Store support the community?
Revenue from selling donated items helps fund job training services and programs provided by Goodwill Career Solutions, benefiting people with disabilities and disadvantages in Middle and West Tennessee.