Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
294 reviews
5 stars
135
4 stars
54
3 stars
31
2 stars
26
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly during donation drop-offs and checkout.
Cleanliness
The store is generally noted for being clean and well-organized, although some customers mentioned issues with dust in dressing rooms.
Pricing Issues
Customers expressed dissatisfaction with rising prices, feeling that many items are overpriced compared to their condition or retail value.
Inventory Variety
While some customers appreciated the selection of items, others noted a decline in quality and variety of donations.
Management Concerns
Several reviews highlighted poor management practices, including accusations of employee mistreatment and questionable handling of donations.
- LWLisa West6 days ago2.0Nice selection and clothes are organized well. My issue was the dressing room was full of dust balls all over the floor, even someone’s used face mask left on the floor. Then the girl who rang up our clothes just wadded them up in a heap instead of taking a minute to fold them, with no one behind us in line. Employees not one bit friendly and the price on a pr of boots (that were in bad shape with the outer flakes peeling off) was $35!
- MWMonica WallerNov 28, 20255.0Today was fantastic! Great sale for black Friday going on. Our check out young lady was proficient and friendly.
- JBJenny BriggsOct 24, 20255.0Today all the cashier machines went down & the manager handled all of us waiting to pay very professionally bagging up our merchandise one at a time with our name & phone number on it to return to purchase it later.
- PWPhillip WoodAug 24, 20255.0Was organized and clean. Prices where fair,lots of people. Bathroom was clean.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
You should donate items that haven't been worn, used, or played with in the past year, following the "One-Year Rule."
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the store hours of Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What types of payments are accepted at Goodwill Retail Store?
Payments can be made using Apple Pay, cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances, parking, and restrooms.
Where can I find donation centers near Goodwill Retail Store?
You can donate at nearby Goodwill Donation Express Centers located close to the store for your convenience.
What nearby services can help with career and employment training?
Goodwill Career Solutions Center nearby offers career counseling and employment agency services to support your job training and employment needs.
Are there dining options near Goodwill Retail Store?
Yes, nearby dining options include Better Days Diner, Crumbl Cookies, and The Spot Burgers and Beers, perfect for grabbing a meal before or after your visit.
Can I find fitness and wellness centers near Goodwill Retail Store?
Yes, Orangetheory Fitness Spring Hill and Spring Hill Fitness gyms are nearby for those interested in fitness and wellness activities.
How does purchasing from Goodwill Retail Store support the community?
Revenue from selling donated items helps fund job training services and programs provided by Goodwill Career Solutions, benefiting people with disabilities and disadvantages in Middle and West Tennessee.