Brand Certified
Goodwill Retail Store
3.8(370 reviews)
Certified by Goodwill Retail Store • Mar 01, 2026
Business Details
201 S. Lowry St., Smyrna, TN
37167-3007, United States
Certified by Goodwill Retail Store • Mar 01, 2026
(615) 346-1801
Certified by Goodwill Retail Store • Mar 01, 2026
http://www.giveit2goodwill.org
Certified by Goodwill Retail Store • Mar 01, 2026
About
Certified by Goodwill Retail Store • Mar 01, 2026
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Goodwill Retail Store • Mar 01, 2026
Hours
Certified by Goodwill Retail Store • Mar 01, 2026
Reviews
3.8
370 reviews
5 stars
181
4 stars
70
3 stars
50
2 stars
20
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, including friendly interactions but also reports of rudeness and poor service.
Pricing Issues
Many customers expressed dissatisfaction with high prices on used items, feeling they are often overpriced compared to new alternatives.
Store Organization
While some customers appreciated the cleanliness and organization of the store, others noted issues with clutter and disorganization in certain sections.
Product Selection
Customers reported a decent selection of items, but some felt that the quality and variety have declined over time.
Checkout Experience
Several reviews highlighted long wait times and inefficiencies at the checkout, leading to frustration among shoppers.
- RRRobbinFeb 26, 20265.0The workers are friendly and nice
- GYGermaine YohngDec 11, 20255.0Gud places to shoo
- KDKatie Warrick - DurhamDec 9, 20255.0Becca was so nice and help me find kids section and took extra steps with suggesting this cute outfit for my baby . We need more employees like her!
- BABrad AustinNov 16, 20251.0Please do not waste your $ @ Goodwill. They are a way to High on there Prices . We bought some Used shorts there . So went to Walmart and bought Brand New Shorts for the Same Price @Goodwill . Now they ask you to Donate more $ when you check out now . Plus now they Will not give you a Bag for the things you buy there . They will Sell you a Bag . They even make you take off your own hangers now . Please do not give them your $$ .
- MRMonica RestrepoNov 11, 20255.04 different staff members either greeted me or smiled at me! It isn't 'necessary', but I always appreciate kind people! The store was well organized, the dressing rooms were clean, clear, and uncluttered. And the bathrooms were super clean! I shopped at about 6:25 on a Tuesday night.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
You should donate items that have not been worn, used or played with in the past year, following the "One-Year Rule".
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the operating hours of Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sundays from 10:00 AM to 6:00 PM.
What payment options are accepted at Goodwill Retail Store?
Goodwill accepts Apple Pay, cash, Discover, Mastercard, and Visa.
Does the Goodwill Retail Store have wheelchair accessibility?
Yes, it has wheelchair accessible entrance, parking, and restrooms.
What is the mission of Goodwill Industries of Middle Tennessee?
Their mission is to help all people reach their fullest potential through the power of work by providing job training services and employment opportunities.
Are there any other Goodwill locations or services nearby?
Yes, nearby is Goodwill Industries of Middle Tennessee, Inc. offering community services and charity programs, which you can visit for additional support.
Can I combine a visit to the Goodwill Retail Store with a meal nearby?
Yes, Little Caesars Pizza is nearby, so you can enjoy a pizza meal before or after your shopping trip.
Where can I find financial services near Goodwill Retail Store?
Easy Pawn and Advance America provide financial services close to Goodwill, helpful if you need pawn or installment loan options.
What are some nearby places for automotive needs around Goodwill Retail Store?
Near Goodwill, you can find AutoZone for parts, Smith Bros Car Wash for auto detailing, and Preferred Hail Group for auto repairs.
Brand Certified Facts from Goodwill Retail Store
This information is certified by Goodwill Retail Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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