Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
350 reviews
5 stars
190
4 stars
72
3 stars
40
2 stars
17
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff behavior; some employees are friendly and helpful, while others are reported as rude and unprofessional.
Pricing
Many customers feel that prices are too high for donated items, with some expressing disappointment over perceived price increases.
Store Condition
The store is generally described as clean and organized, but some customers noted areas needing improvement.
Product Variety
Customers appreciate the variety of items available, often finding great deals and unique items.
Checkout Experience
Long wait times at checkout have been a common complaint, with some customers leaving due to frustration.
- KPKim Previte4 days ago4.0Busy, but not too busy. Clean and organized.
- MMMichaelNov 5, 20251.0Check out is the slowest ever . 12 people waiting. One person checking us out. People leaving not waiting
- KWKatherine WhittakerSep 15, 20254.0Loved finding great clothes but felt the pricing was a bit high considering everythings used basically or donated...if I wanted to pay full pricebor near full pricebI would be at the retail stores like Marshalls ,JC Penny to name a couple that is always having great sales.Good will should consider this and take a poll on how the customers feel about how it is run and pricing and such you know just for a fun survey.I always love finding little wts at various stores.
- EREd RSep 14, 20254.0Nothing I needed, but nice store, clean and well organized
- RCRed CoasterJul 22, 20251.0Just had an experience in this goodwil location that I’ve never had in any other location. My mother and I were just casually shopping around looking for nothing in particular. I saw a shirt on the new rack that had an interesting design, wasn’t going to get it just show it to my mother. Next thing I know a male employee buts roughly in front of my cart and stretches his arms all the way across the new rack - which I’ve never even seen a goodwill employee do before. The next thing I know he is incredibly rude and absolutely blows his top at my mother as she just asks him what’s going on. Disgusted and embarrassed my mother spoke to the manager. Apparently this store has a policy where customers cannot look at new racks. My mother explains that she understands if the store has a policy but there is a bad way to handle things and a much more kinder route. Obviously this was the done the bad way as it is the reason I am writing this review now. Personally, I think the policy is a little silly and I’ve seen no other goodwill implement it. Got a new rack, just roll it out, let people pick what they want and then put away what is left. Saves work putting clothes etc up. Or if the store really wants people to stay away, put a sign on each one. An employee that is rude and makes a scene drives people from your store - people like my mother and I who will not be back. Now I will only visit Shelbyville for antique stores who are run by very kind and friendly people. We will be skipping this goodwill for now on.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If you haven't used, worn, or played with an item in the past year, it's probably good to donate.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the store hours for Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 108 Lane Pkwy., Shelbyville, TN 37160-3245, USA.
What payment methods are accepted at Goodwill Retail Store?
Payments can be made using Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I get involved with Goodwill Retail Store's mission?
Donating gently-used items or shopping at the store helps fund job training and supports employment of people with disabilities in Middle Tennessee.
Are there any nearby donation centers related to Goodwill?
Yes, there is a Goodwill Donation Express Center nearby where you can drop off your donations conveniently.
What dining options are near Goodwill Retail Store?
You can visit Tuesday Night Bites, a local food truck/restaurant nearby for a bite before or after your shopping trip.
What other shopping options are available close to Goodwill Retail Store?
Nearby you can find various stores including Dollar General for discounts, Factory Connection for women's clothing, and Big Springs Shopping Center for a variety of shopping needs.