Goodwill Retail Store
4.1353 reviews
Certified by Goodwill Retail Store • Feb 01, 2026
Business Details
108 Lane Pkwy., Shelbyville, TN
37160-3245, United States
Certified by Goodwill Retail Store • Feb 01, 2026
(931) 680-6883
Certified by Goodwill Retail Store • Feb 01, 2026
http://www.giveit2goodwill.org
Certified by Goodwill Retail Store • Feb 01, 2026
About
Certified by Goodwill Retail Store • Feb 01, 2026
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Goodwill Retail Store • Feb 01, 2026
Hours
Certified by Goodwill Retail Store • Feb 01, 2026
Reviews
4.1
353 reviews
5 stars
191
4 stars
72
3 stars
40
2 stars
17
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff behavior; some customers praised friendly employees while others reported rude interactions and poor management.
Cleanliness
Generally noted as clean and organized, though some customers reported pest issues.
Pricing
Many customers felt prices were too high for donated items, with some expressing disappointment over perceived price increases.
Product Variety
Customers appreciated the variety of items available, with many finding good deals, though some noted a decline in quality.
- RHRyan HustlesJan 15, 20261.0Chad and Tiffany took over 10 mins to handle something so simple that should’ve taken less than a minute. . Waited in line while they horseplayed around like everyone is getting paid to stand around. Terrible experience at goodwill.
- AAAmandaNov 26, 20251.0I visited this store this afternoon and noticed a roach on the floor near the shoes. When I tried on a shirt, I found a spider on my back. I think it's time for a pest control visit.
- KPKim PreviteNov 20, 20254.0Busy, but not too busy. Clean and organized.
- MMMichaelNov 5, 20251.0Check out is the slowest ever . 12 people waiting. One person checking us out. People leaving not waiting
- KWKatherine WhittakerSep 15, 20254.0Loved finding great clothes but felt the pricing was a bit high considering everythings used basically or donated...if I wanted to pay full pricebor near full pricebI would be at the retail stores like Marshalls ,JC Penny to name a couple that is always having great sales.Good will should consider this and take a poll on how the customers feel about how it is run and pricing and such you know just for a fun survey.I always love finding little wts at various stores.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If you haven't used, worn, or played with an item in the past year, it's probably good to donate.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the store hours for Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 108 Lane Pkwy., Shelbyville, TN 37160-3245, USA.
What payment methods are accepted at Goodwill Retail Store?
Payments can be made using Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I get involved with Goodwill Retail Store's mission?
Donating gently-used items or shopping at the store helps fund job training and supports employment of people with disabilities in Middle Tennessee.
Are there any nearby donation centers related to Goodwill?
Yes, there is a Goodwill Donation Express Center nearby where you can drop off your donations conveniently.
What dining options are near Goodwill Retail Store?
You can visit Tuesday Night Bites, a local food truck/restaurant nearby for a bite before or after your shopping trip.
What other shopping options are available close to Goodwill Retail Store?
Nearby you can find various stores including Dollar General for discounts, Factory Connection for women's clothing, and Big Springs Shopping Center for a variety of shopping needs.
Brand Certified Facts from Goodwill Retail Store
Goodwill Retail Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 01, 2026Yext Knowledge Graph
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