Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
351 reviews
5 stars
190
4 stars
72
3 stars
40
2 stars
17
1 star
32
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The store is generally reported as clean and organized, with some customers noting it as one of the cleanest Goodwill locations.
Customer Service
While many customers praised friendly staff, there were significant complaints about rude behavior from management and slow checkout processes.
Pricing
Customers expressed concerns about high prices for donated items, with some feeling that prices are excessive compared to retail stores.
Product Variety
The store offers a wide variety of items, with many customers finding great deals and unique items, although some noted a decline in quality.
- AAAmandaNov 26, 20251.0I visited this store this afternoon and noticed a roach on the floor near the shoes. When I tried on a shirt, I found a spider on my back. I think it's time for a pest control visit.
- KPKim PreviteNov 20, 20254.0Busy, but not too busy. Clean and organized.
- MMMichaelNov 5, 20251.0Check out is the slowest ever . 12 people waiting. One person checking us out. People leaving not waiting
- KWKatherine WhittakerSep 15, 20254.0Loved finding great clothes but felt the pricing was a bit high considering everythings used basically or donated...if I wanted to pay full pricebor near full pricebI would be at the retail stores like Marshalls ,JC Penny to name a couple that is always having great sales.Good will should consider this and take a poll on how the customers feel about how it is run and pricing and such you know just for a fun survey.I always love finding little wts at various stores.
- EREd RSep 14, 20254.0Nothing I needed, but nice store, clean and well organized
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If you haven't used, worn, or played with an item in the past year, it's probably good to donate.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the store hours for Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 108 Lane Pkwy., Shelbyville, TN 37160-3245, USA.
What payment methods are accepted at Goodwill Retail Store?
Payments can be made using Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can I get involved with Goodwill Retail Store's mission?
Donating gently-used items or shopping at the store helps fund job training and supports employment of people with disabilities in Middle Tennessee.
Are there any nearby donation centers related to Goodwill?
Yes, there is a Goodwill Donation Express Center nearby where you can drop off your donations conveniently.
What dining options are near Goodwill Retail Store?
You can visit Tuesday Night Bites, a local food truck/restaurant nearby for a bite before or after your shopping trip.
What other shopping options are available close to Goodwill Retail Store?
Nearby you can find various stores including Dollar General for discounts, Factory Connection for women's clothing, and Big Springs Shopping Center for a variety of shopping needs.