American Eagle

4.3
492 reviews

About

Clothing StoreJeansWomen's Clothing StoreFashion Accessories StoreMen's Clothing StoreT-Shirt StoreSwimwear Store
American Eagle is jeans, clothing & accessories that make you feel like the best, most comfortable you. Live your life in AE. #AEJeans

Details

  • DeliveryNot available
  • Curbside pickupAvailable

Location

American Eagle
1645 Parkway, Sevierville, TN
37862, United States

Hours

Reviews

4.2
420 reviews
5 stars
251
4 stars
84
3 stars
45
2 stars
17
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.

Store Atmosphere

The store was frequently described as having a great atmosphere, with a clean and organized environment that made shopping enjoyable.

Product Selection

While some customers appreciated the variety of styles and sizes available, others noted a lack of options, particularly for larger sizes, and expressed disappointment in the pricing not reflecting outlet discounts.

Mixed Experiences

Feedback varied significantly, with some customers reporting negative experiences related to staff behavior and perceived dishonesty, while others had overwhelmingly positive interactions.

Pricing Concerns

Several reviews mentioned that prices were not as low as expected for an outlet store, leading to dissatisfaction among customers looking for better deals.
  • NP
    Navy alexandra Made perez
    Oct 30, 2025
    1.0
    I had an extremely unpleasant and unprofessional experience at this store. I went with a friend to return a pair of jeans that didn’t fit us properly. We had only removed the tag to try them on, but when we explained this, the manager rudely refused to process the return. What made it worse was that the employees MIKAYLA standing there started laughing and making fun of us, which was completely disrespectful and unprofessional. It was humiliating and showed a total lack of customer service ethics. It’s honestly embarrassing that a brand like American Eagle allows employees to behave this way. I do not recommend this store at all, and I will never shop here again.
  • BG
    Brandy Greene
    Sep 28, 2025
    5.0
    OMG! Me and my daughter went to AE and talk about customer service and being catered to. Awesome store!!! Everyone was so nice, extremely helpful and so knowledgeable. As soon as we enters the door a girl knew my daughter’s style found her jeans! In the fitting room the girl Haley helped me daughter with sizing and fitting! Checking out was wonderful and they priced matched with online coupon code I had!!!!! If you have not been there you need to go!
  • HH
    H Harrigan
    Sep 16, 2025
    1.0
    False advertising. Not an outlet. This is a full priced store.
  • NN
    NAYA
    Sep 14, 2025
    1.0
    Don’t appreciate being lied to by an employee.
  • CV
    Celinda Vinson
    Aug 6, 2025
    5.0
    The friendliest people ever! All the employees working tonight were above and beyond helpful!

Frequently Asked Questions About American Eagle

What type of products does American Eagle offer at the Sevierville location?

American Eagle offers a variety of products including women's and men's clothing, jeans, T-shirts, pants, shorts, tops, polos, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.

What are the standard operating hours for American Eagle in Sevierville?

The American Eagle store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 7:00 PM.