Tiffany & Co.

Reviews

• AW

  AK Wright

  5 days ago
  1.0
  Very disappointing experience at Tiffany & Co. Green Hills. I booked a 10:00 AM appointment 10 days in advance, yet when I arrived I was "greeted" abruptly with “What for?” when I said I had an appointment at 10am. Rather than being checked in by name, it quickly became clear the team was not prepared for my appointment at all, leaving me standing there awkwardly while multiple associates watched the interaction unfold. The associate assigned to me had been texting in the days leading up to the visit and had already sent an incorrect message claiming I had “missed” my appointment the on the Saturday before, with her text waking me up early on a Sunday morning. I had not missed my appointment, she had been off by a week. She seemed surprised that anyone would make an appointment. It simply reinforced the sense that the appointment process was being handled carelessly. What truly stood out was the complete lack of service recovery. I calmly shared my concerns with the manager, Tyler, and was met with silence—no apology, no acknowledgment, and no effort whatsoever to address the situation. He was really focused on getting his till ready for the day, but looked up at me with a stone cold face and a smirk. I came in with friends to celebrate birthdays and purchase a graduation gift for my daughter. What should have felt special instead felt transactional, uncomfortable, and far removed from the level of hospitality Tiffany & Co. promises. Luxury retail is not just about the jewelry—it is about the experience, the attention to detail, and making guests feel valued. Unfortunately, this location delivered none of that. I have been into several locations - including the NYC flagship store - when I lived in NYC for ten years. My experience there was wonderful, The Green Hills Mall location was only slightly better than Claire's Boutique (sorry, no offense Claire's Boutique!) The only genuinely warm and professional person I encountered was the security guard at the door.
• CH

  Cody Hensleigh

  5 days ago
  1.0
  I am beyond disappointed with the Tiffany’s jewelry store in Nashville. I purchased a set of pearl earrings for my wife, and one of the pearls literally fell off shortly after the purchase—an outright defective product. When I brought them back to the store, they had the audacity to charge me for the repair! After waiting months with no updates, the earrings returned, only for the same pearl to fall off again within days. This time, I spoke with Kim, who was not only unhelpful but shockingly rude and unprofessional. Instead of standing by their so-called luxury brand, Tiffany’s refuses to take accountability. For a top-tier jeweler, they have failed spectacularly. Save yourself the headache and shop elsewhere.
• KA

  Kylie Appleby-Lucia

  Apr 4, 2026
  5.0
  great overall experience, and employees!
• DW

  Dinah Williams

  Mar 29, 2026
  1.0
  My experience in here was absolutely awful. I’ve had several pieces from them that tarnished and when I went to ask about possibly cleaning and getting it back to it being as shiny as it once was, the saleswoman that I spoke with was nonchalantly disrespectful. Here’s the issue, the pieces that I inquired about, I had not worn and they remained in my jewelry box. When I explained this to her, it seemed like I was bothering her asking for help and guidance. It was quite disappointing and I’ll never buy another piece of anything from this company PRIMARILY because of her.
• SM

  Sejal Mehta

  Jan 29, 2026
  1.0
  We had a poor customer service experience. We took my diamond anniversary band in for a small size adjustment and they adjusted the ring to 3 3/4, over 2 sizes smaller than we authorized. They readjusted it to correct size, however management was slow to respond to our concerns about future integrity of the band and unwilling to do anything beyond the typical 1 year warranty to rectify their mistake. It felt arrogant, and we will definitely buy all our jewelry from more reputable companies in the future. Interestingly, I talked with a friend of mine who had the exact same experience there.

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