Steve Madden

Reviews

• VP

  Victor Pa

  Dec 29, 2025
  2.0
  Went in with my female friend. When we walked in, there were no greetings which was totally fine since they seemed busy. However, my friend did notice that she was being "side eyed" by the staff. Though the biggest problem we had was that they were greeting everyone else that came after us. They were at least helpful at getting us the sizes we needed. Totally ruined our mood the entire as we did not feel welcomed. Grabbed a few pairs anyways but will not return. 2 stars
• NE

  Noel Alex Estrada

  Dec 10, 2025
  5.0
  Katelyn was amazing!! She was able to get 2 pairs of shoes I have been hunting for ordered & truly made this so much easier for my christmas shopping!! She rocks <333
• PT

  Paul T

  Jul 19, 2025
  5.0
  I am writing to formally commend Mariah, an outstanding employee at the Steve Madden store located in Greenhills. Recently, I encountered an issue with an online order where the wrong size was delivered. Mariah's professionalism and dedication to customer service were instrumental in resolving this mishap. From the moment I approached her for assistance, Mariah displayed a remarkable level of care and attention to detail. She listened attentively to my concerns, demonstrating empathy and understanding throughout the process. Her thorough approach ensured that all aspects of the issue were addressed, and she provided clear explanations and solutions that made the resolution seamless. Mariah's commitment to customer satisfaction is commendable, and she consistently goes above and beyond to ensure that her customers feel valued and heard. Her positive attitude and willingness to help not only resolved my issue but also left a lasting impression on me as a customer. Given her exceptional performance and the significant impact she has on customer experiences, I believe Mariah is an invaluable asset to the organization. I strongly advocate for her to be considered for a raise and promotion, as she exemplifies the qualities that contribute to the success of Steve Madden. In conclusion, Mariah's dedication and professionalism deserve recognition, and I am confident that she will continue to excel in her role while positively influencing both her colleagues and customers. All in all, you saved a groomsmen’s life and for that it must be recognized! Sincerely, Paul T. 07-19-2025

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