lululemon

Reviews

• ML

  Macky Love

  Mar 9, 2026
  2.0
  SHOPPERS- THIEF ALERT !!!! I was in the store on 5/7/25 to shop and used 59 dollars on my 200 dollars gift card. When I check out , the gift card was new never used so the associate weirdly said that needs to went somewhere saying to scratch it .I didn't think much of it but now when i tried to use it again it said the balance is zero. When i spoke to the lululemon center they said , 140 dollars has been used on 5/21/25 they won't give me the location that it has been used at , but that was not me. Since it's a gift card they can't give me money back if it's stolen which is disappointing ! Even though this store is in Green Hill mall, i think everyone needs to be aware of using their gift card here and it might possibly get stolen like i did ! I find it so shocking and disappointed , as it was a gift! My purchase was 59.27 dollars and the stolen amount was 140.30 , exactly enough for 200 dollars with only 40 cents or so left. I never could shop exactly the same amount in order use all my gift card like that unless i know items at that store pretty well... it's something to think about isn't it ? I tell everyone now not to buy LULulemon gift card even i never had issues with goft cards anywhere like this before , I also wouldn't shop at this location again ! Buyers be aware !!!
• KH

  Kiela Hinson

  Dec 14, 2025
  5.0
  Bella at this location is phenomenal. She went above and beyond which made me feel more comfortable than I imagined I could feel in a lululemon store. Please give her a raise and a promotion. Her inclusivity, compassion, and problem-solving skills are unmatched. Thank you for making my whole day Bella.
• KK

  Kristine

  Nov 27, 2025
  1.0
  I’ve been a loyal Lululemon customer and Sweat Collective member for nearly 20 years, but my experience at the Green Hills store has me reconsidering that loyalty. I came in to return two clearly defective items for store credit because I already bought the replacements (as seen on my Lululemon account). Instead of helpful service, I was told by the manager Collin—repeatedly—that “it’s policy” to only do even exchanges, with no explanation. When I tried to express my concerns of already having purchased the items, he accused me of “having an attitude.” Another manager, Brantley/Berkley, then approached in an intimidating manner that made me feel uncomfortable and singled out. After finally giving me replacements, Collin cut the tags off the new items in front of me, again claiming it was “policy.” I’ve shopped at Lululemon for two decades and have never seen this. When I asked to keep my original tag (as proof of purchase, which I paid for), he refused. I have video of the interaction, and the entire experience felt disrespectful and punitive. Lululemon, this is unacceptable for a company that promotes community, inclusion — and just basic customer service. Customers deserve transparency and basic respect—neither of which I received today.
• AF

  Amy Claire Frost

  Sep 20, 2025
  5.0
  Shout out to Morgan who went above and beyond earlier today on the phone. She went all over the store looking for the keychain I wanted. BEST customer service I’ve had in awhile. And BEST customer service I have had in Nashville. Thank you Morgan

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