Brand Certified
Goodwill Retail Store
3.9(321 reviews)
Certified by Goodwill Retail Store • Feb 22, 2026
Business Details
7663 Highway 70 S., Nashville, TN
37221-1754, United States
Certified by Goodwill Retail Store • Feb 22, 2026
(615) 981-8810
Certified by Goodwill Retail Store • Feb 22, 2026
http://www.giveit2goodwill.org
Certified by Goodwill Retail Store • Feb 22, 2026
About
Certified by Goodwill Retail Store • Feb 22, 2026
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Goodwill Retail Store • Feb 22, 2026
Hours
Certified by Goodwill Retail Store • Feb 22, 2026
Reviews
3.9
321 reviews
5 stars
149
4 stars
71
3 stars
49
2 stars
20
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rude behavior and poor service.
Pricing Issues
Many customers expressed dissatisfaction with rising prices, feeling that items are overpriced for second-hand goods.
Store Organization
Customers noted inconsistencies in organization, particularly in clothing sizes and sections, making it difficult to find items.
Cleanliness
The store is generally reported as clean and well-maintained, although some customers mentioned unpleasant odors.
Inventory Concerns
Several reviews indicated low stock levels and a lack of variety in merchandise during visits.
- WTW Ti1 day ago5.0Every time I have been to this Goodwill, it has always been very organized and clean. It’s the best one in Nashville. Not to mention how great their customer service is. Three different people were so helpful. María, April & Richard ; y’all are wonderful! Keep it up!
- HKHannah Kuchar2 days ago5.0The night shift was wonderful! This store is very organized and neat and tidy. We appreciated April and Maria’s help specifically!
- CBCoretta BryantFeb 5, 20261.0Watch them when they do refunds. They will end up charging you the full price after refunding you the money.
- DBDave BostromDec 6, 20253.0Most women's clothes were not sorted by sizes. Hard to find things
- CWCherith WootenNov 5, 20255.0I love shopping at this Goodwill! The staff is always friendly and ready to help with any questions. The store is well organized, and the selection is consistently great. Their home décor section is my favorite, and the glassware is always a hit. I’ve even found some amazing chairs for my living room! For all the thrifters out there, this is definitely a spot you’ll want to check out. ✨🛍️
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
Brand Certified Facts from Goodwill Retail Store
Goodwill Retail Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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