Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
315 reviews
5 stars
145
4 stars
71
3 stars
48
2 stars
20
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some employees are praised for being friendly and helpful, others are reported as rude or unprofessional.
Pricing Issues
Many customers feel that prices have increased significantly, making items overpriced for a thrift store, leading to disappointment.
Store Organization
The cleanliness and organization of the store receive positive remarks, but there are complaints about disorganization in specific sections.
Inventory Concerns
Several reviews mention low stock and limited selection, particularly in certain categories like kitchen items and children's clothing.
Checkout Experience
Customers frequently report long wait times at checkout due to insufficient staffing, which detracts from their shopping experience.
- CWCherith WootenNov 5, 20255.0I love shopping at this Goodwill! The staff is always friendly and ready to help with any questions. The store is well organized, and the selection is consistently great. Their home décor section is my favorite, and the glassware is always a hit. I’ve even found some amazing chairs for my living room! For all the thrifters out there, this is definitely a spot you’ll want to check out. ✨🛍️
- LZLeslie ZeihanSep 1, 20255.0Love this store! It seems whatever I’m looking for used, I almost always find it! Great customer service as well!
- DRDr. Nicole RowanAug 22, 20255.0I love to go on treasure hunts at my local Goodwill stores. You never know what hidden treasures await you whether it's a good book, home decor, or that perfect shoe or dress you know you are going to pay less than the retail value. Next time you're looking for an item stop by Goodwill. I love mixing my designer brands and accessories with the treasures I find. I donate to Goodwill stores and so should you.
- CSChristina SandovalMay 31, 20251.0Tell your employee Joel to learn to be nice to customers!
- RLRachel LoweMay 30, 20214.0Love shopping at these stores, always a good selection and friendly employees.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Consider donating items that you haven’t used, worn, or played with in the past year, following the "One-Year Rule."
What is Goodwill Retail Store's return policy?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the hours of operation for Goodwill Retail Store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 7663 Highway 70 S., Nashville, TN 37221-1754, USA.
Does Goodwill Retail Store accept credit card payments?
Yes, payment options include Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for individuals with disabilities?
Yes, it has wheelchair-accessible entrance, parking, and restrooms.
What is the mission of Goodwill Industries of Middle Tennessee?
They empower individuals to reach their fullest potential through the power of work, supporting people with disabilities and disadvantages.
Can I visit nearby donation centers related to Goodwill in the area?
Yes, nearby you can find the Goodwill Donation Express Center, which accepts donations and supports Goodwill’s mission.
Are there dining options near Goodwill Retail Store?
Yes, nearby restaurants include El Agavero, Taco Bell, Sonic Drive-In, Jack In The Box, and Arby's where you can enjoy a meal before or after your visit.
What other services and stores can be found near Goodwill Retail Store?
Nearby you can find various services and stores such as The Home Depot, Dollar Tree, Star Physical Therapy, and Petco Animal Supplies to meet different needs during your visit.