Business Details
About
Outlet StoreClothing StoreFashion Accessories StoreJeansMen's Clothing StoreT-Shirt StoreWomen's Clothing StoreWork Clothes Store
Express is a fashion-forward apparel brand and styling community whose purpose is to create confidence and inspire self-expression. Shop Express for new jeans, dresses, suits, blazers and more! Come visit us at 178 Opry Mills Drive.
Your local Express store has everything you need to be your most confident. Looking for a clothing stores near me? Need some formal outfit inspo for date night? Our dresses and suits make the perfect first-impression. Looking for a work outfit? Our tailored blazers and dress pants give you the ultimate confidence boost. Are casual outfits more your thing? Find the comfiest jeans ever and the trendy tops to match.
Stop by in store, or shop the latest arrivals online.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
4.2
145 reviews
5 stars
88
4 stars
29
3 stars
10
2 stars
4
1 star
14
- MTMegan ThomasOct 26, 20255.0I honestly cannot thank Melissa enough for her help today! My fiancé and I were shopping for a suit for our courthouse wedding next month. We had been through a few different stores on our own and were struggling. She saw us at the slim section, came over and recommended an extra slim for him. I have never seen him in a suit that looks better on him! Thank you so much for your help Melissa! 💒❤️
- JLJeremy LockettOct 21, 20255.0I had an OUTSTANDING experience at this Express Outlet location thanks to CHASSIDY and ZEE who went ABOVE and BEYOND to ensure I had a Great Shopping experience! From the moment I walked in the store, they were attentive, friendly and was genuinely interested in helping me find exactly what I was looking for. They both took the time to offer me different ideas on outfits for a Big Event I attended, which made shopping both fun and stress-free!! It's not often that you come across friendly associates who are that dedicated to ensuring every customer has a great experience. I sincerely hope their manager sees this review to applaud both Chassidy and Zee as they are truly a GREAT ASSET to the team. I will be coming back soon!!! Thanks again, Chassidy and Zee!!
- RVRocky VyAug 26, 20252.0I really hate leaving bad reviews but this is more on the company itself rather than the store. I’ve been a fan of Express for a long time, but this time is the breaking point for me. Be careful if you buy something as a gift from here. You buy, present it, and if they don’t like it, you may want to come back and exchange it. I’m literally one day outside the 30-day return window and they will not let me exchange the item, even if I would just buy more clothes that same day. They don’t print the return policy or even mention it to you at the register anymore so it’s not made clear what the policy is. There are many successful brands that know how to take care of their loyal customers by having generous exchange policies. The fact that Express won’t even take back an item just 1 day after the 30 days just shows that the company couldn’t care less about brand loyalty.
- STSerena ThompsonAug 7, 20255.0At the Opry Hills Mall, if I could give Chassidy ten stars I would. She was absolutely amazing and possibly the greatest employee I have dealt with in retail. Definitely deserves a serious raise and he helped me out so much!! Love you girl!!!
- JEJoanna EllisJul 24, 20255.0Aftwr shopping in Express in different states, I must saythat I am impressed how clean, organized, well managed this location is. All clothes are in proper spots, organized by sizes. The evening team is healpful and polite. When you walk in, you feel welcome. They do not stay on their phone. Instead they keep organizing shelfs and checking if customers need any help.
Frequently Asked Questions About Express Factory Outlet
What is the return policy at Express Factory Outlet?
We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Opry Mills hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
What sizes does Express Factory Outlet offer?
Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).
What is the return policy at Express Factory Outlet?
Items purchased at Express Factory Outlet can be returned or exchanged within 30 days of purchase with tags attached. Returns from Express retail stores or online purchases are not accepted here.
Where can I buy an Express gift card?
Express gift cards are available for purchase at Express retail stores, Express Factory Outlet stores, and online at express.com.
What are the store hours for Express Factory Outlet?
Open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods does Express Factory Outlet accept?
They accept American Express, Cash, Diners Club, Discover, MasterCard, and Visa. Mobile NFC payments and debit cards are also accepted.
Does Express Factory Outlet have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances for customer convenience.
What sizes are available for clothing at Express Factory Outlet?
Women's sizes range from 00-14 and XS to XL, and men's sizes include XS to XXL with pant sizes W28-38 and lengths 30-34, jackets from 36S to 44L.
Is Express Factory Outlet currently hiring?
You can view and apply for open positions by visiting https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
What nearby stores can I visit along with Express Factory Outlet for women's clothing?
You can explore nearby stores like White House Black Market, New York & Company, and Gap Factory for a variety of women's clothing and accessories.
Are there places to eat or get dessert near Express Factory Outlet?
Yes, nearby options include German Roasted Nuts for American cuisine, Haagen Dazs Opry Mills and Dippin' Dots for ice cream and desserts, and Chuy's for Tex-Mex cuisine.
Where can I find shoe stores near Express Factory Outlet?
Nearby shoe stores include Crocs at Opry Mills and ECCO Shoes, offering a variety of footwear choices.