American Eagle & Aerie

Reviews

• RV

  Raisa Vesely

  Feb 8, 2026
  1.0
  Very unfriendly girl working in the back/dressing room area this morning 2/8.
• RL

  Robin Likens

  Jan 21, 2026
  5.0
  Cara and Armandi were absolutely incredible! They helped me find my size in everything I was interested in purchasing and made the whole experience so easy and comfortable. I honestly have never received such excellent customer service while shopping. They were patient, knowledgeable, and genuinely cared about helping me feel confident in what I was buying. This kind of service is rare, and they both deserve recognition. I will definitely be coming back because of them!
• SH

  Sheri Hardin

  Jan 21, 2026
  5.0
  Cara & Armandi were OVER the top with their friendliness and help! I’ve never felt so seen and heard in an American eagle store. Cara even called a sister store to find my pants and got them to honor the bogo deal I got at this location. Thank you so much, ladies!! 10/10 recommend.
• VE

  Veronica E

  Nov 12, 2025
  1.0
  This used to be my go-to American Eagle location, but after my recent visit this past Sunday, I will never be shopping at this store again. I’ll just order online from now on. Like many of the other reviewers have mentioned, no one greets you when you walk in, and the overall atmosphere feels unwelcoming. When it was finally my turn to ask about an in-store pickup order I had placed hours earlier (which are usually ready very quickly), I spoke with what seemed to be a manager or team lead. She seemed visibly annoyed that I asked and told me she had three callouts that day and hadn’t had time to pick any orders yet. As someone who has worked in retail for over 10 years, that’s not something you share with customers. She even showed me on her device that my item was still in a shipping box in the back and seemed eager to cancel my order instead of fulfilling it. I told her I didn’t mind waiting, even if it took a couple of days. Less than 24 hours later, I got a notification that my order was canceled—despite her showing me that the product was right there in the store. This was supposed to be a gift, and now I have to shop elsewhere. Extremely disappointing experience.
• NI

  Nodirso Ilhamov

  Nov 5, 2025
  1.0
  Too rude and lazy staff

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