Aerie & OFFLINE

Reviews

• SK

  serena Kim

  Nov 26, 2025
  1.0
  Just came in today to get a tag removed from a purchase I had made a while ago. I’ve had no time to get it removed or go to the store for personal matters and wanted to get it off today. The lady who was trying to take off the security tag was INCREDIBLY rude to me. I could tell she was accusing me of stealing it and before trying to find other options (since I brought the wrong receipt) she seemed to be trying to take it from me and told be to “buy it”. At the end she found the purchase from my card history and did not once apologize after making myself look like a thief in front of the whole store. I will NEVER shop here again. I have never felt this level of disrespect before. That lady was a VILLAIN.
• JF

  Jay Finch

  Oct 25, 2025
  1.0
  I had the worst experience tonight at the Aerie in the Avenue in Murfreesboro TN. An associate by the name of Ella was extremely rude to us. I came to pick my order up and it was at closing. I do understand that they too have families and want to go home and that the store has operating hours just like any business. However, instead of her being kind about the matter, she was incredibly rude and said to me “I can’t give you your order but o can cancel it for you!” I wouldnt think a company would rather lose money than just checking the customer out. I’m sure it takes the same amount of clicks at the register. The doors were unlocked to the store and what few associates that were there were just standing around chatting so how was I to know?? Ella did in fact cancel my order. I contacted customer service and they are escalating this matter but I wanted to leave this review because other need to be warned about the service provided at this location.
• KS

  Kayoko Saki

  Sep 26, 2025
  2.0
  Can the store manager please tell her employees to cover up , your still beautiful not selling the world your body. I would not take my children in to this store.I have literally seen their butt cheeks hanging out of their bottoms.its quite disturbing the way the employees are allowed to dress!!

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