Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
440 reviews
5 stars
211
4 stars
104
3 stars
55
2 stars
26
1 star
44
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed dissatisfaction with the high prices of items, often noting that they were higher than retail prices for new items.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the donation drop-off area and checkout.
Store Cleanliness
The store was frequently described as clean and organized, with some customers appreciating the overall environment.
Customer Service
While some customers reported positive experiences with friendly staff, many others experienced poor service, particularly during checkout.
Selection Variety
Customers noted a good selection of items, but some expressed frustration with disorganization and difficulty finding specific sizes.
- DPDel mismo PadillaNov 11, 20251.0Son pesimos 😒 al perderse algo ayi no te alludan 👎👎👎👎👎
- GHGene HarmonOct 29, 20251.0Very expensive!!!!!!!!!
- MMMelody MonhollandSep 21, 20254.0This is one of the nicer ones we have been to. The prices are s bit more than what we generally see at other locations. The selection was good
- KJKay JaySep 3, 20252.0The location is well stocked, clean, and have nice things BUT there are some very rude employees. Michael at the register did not greet me and had an ugly attitude. I was still very nice to him because I will not let anyone turn my good day into a bad one. I will pray for him, but please train your employees how to treat their customers
- MNMelanie NanceSep 1, 20255.0Very nice store, great selection
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items are suitable for donation at Goodwill Retail Store?
Donate items that have not been worn, used, or played with in the past year, following the 'One-Year Rule.'
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the store hours for Goodwill Retail Store?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Where is Goodwill Retail Store located?
It is located at 1985 Providence Pkwy., Mt Juliet, TN 37122-1212, USA.
Does Goodwill Retail Store accept various payment methods?
Yes, they accept Apple Pay, cash, Discover, MasterCard, and Visa.
Is Goodwill Retail Store wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
How can donating items to Goodwill help the community?
Proceeds from sales fund job training and services that help people reach their fullest potential through work, including employment for people with disabilities.
What nearby places can I visit after shopping at Goodwill Retail Store?
You can visit nearby spots like Burger Republic for a meal, Providence Wine & Spirits for shopping, or Three Dog Bakery for dining.
Are there nearby facilities where I can donate items besides the Goodwill Retail Store?
Yes, there are nearby Goodwill Donation Express Centers and Donation Express locations for convenient donations.
What are some nearby accommodation options near Goodwill Retail Store?
Nearby hotels include Tru by Hilton Mt. Juliet and Hilton Garden Inn Mt. Juliet, which are convenient if you're visiting from out of town.