Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
377 reviews
5 stars
175
4 stars
90
3 stars
48
2 stars
25
1 star
39
What are people saying?
AI-generated from recent customer reviews
Store Condition
The store is generally reported as clean and well-organized, although some customers noted issues with messiness and disorganization in certain sections.
Customer Service
While many customers praised the friendliness of the staff, there were several complaints about rude cashiers and poor customer service experiences.
Pricing Concerns
A significant number of reviews expressed dissatisfaction with rising prices, with customers feeling that items are overpriced given that they are donated.
Selection Variety
Customers appreciated the large selection of items available, although some noted that specific categories, like men's pants, were lacking in quality.
- BBBethanyDec 5, 20255.0Great Store!!! This is a great Goodwill it was well stocked in all departments, the employees were very friendly and check out was fast. I will be back.
- CBChris BenderNov 28, 20254.0It’s a big Goodwill compared to from where I’m from. It was relatively clean and everyone seemed friendly. I didn’t hit on any bargains today. The men’s selection on pants was a little low quality for me in my size range and I didn’t have time to look through T-shirts. I would try it again, but I can’t give it five stars.
- DSdemon slayerNov 25, 20251.0the cashier thomas was so rude and miserable. attitude was pathetic and sad.
- RKRobert KalerNov 3, 20251.0A shirt I picked up had bodily fluids dried on it. I've been to a lot of Goodwill stores and that's the nastiest thing I've seen at one. Staff were laughing about it on my way out.
- DGDreama GonzálezOct 27, 20253.0Everybody is nice but I will no longer be going here due to ridiculous pricing on certain items…. Why am I paying $20 dollars for lucky brand jeans FROM GOODWILL . You get it for free this is insanity
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What are the operating hours of Goodwill Retail Store in Madison, TN?
Goodwill Retail Store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
How can I decide which items to donate to Goodwill?
You can follow the "One-Year Rule": if an item hasn't been worn, used, or played with in the past year, it's likely good to donate.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase if you have the receipt.
What payment methods does Goodwill Retail Store accept?
Goodwill Retail Store accepts Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Goodwill Retail Store accessible for individuals with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
Where is Goodwill Retail Store located in Madison, Tennessee?
It is located at 2101 Gallatin Pike N., Madison, TN 37115-2003, USA.
Which nearby places might I visit before or after shopping at Goodwill Retail Store?
You can visit nearby places like Electronic Express for electronics, Mattress King for furniture, or Pavilion Coffee House for a coffee break.
Are there any donation centers close to Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is nearby for easy donations.
What other Goodwill locations or services exist near the Goodwill Retail Store?
Goodwill Industries of Middle Tennessee, Inc., a charity organization and thrift store, is located nearby, offering additional services and retail options.
What is the mission or vision of Goodwill Industries of Middle Tennessee?
Their vision is that all people have the opportunity to reach their fullest potential through the power of work, supporting job training and employment services for people with disabilities and disadvantages.