The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Customers frequently praised the store for being clean and well-organized.
Customer Service
While many employees were described as friendly and helpful, some customers reported negative experiences with specific staff members, particularly management.
Pricing
There were numerous complaints about high prices on items, with some customers feeling that prices were not reflective of the used nature of the goods.
Selection
The store was noted for having a good variety of items, but some customers felt that the quality of items had declined.
DS
D. Smithson
Dec 18, 2025
5.0
Excellent selection and service
LK
Laura Kirby
Oct 28, 2025
5.0
Very good Goodwill. Had lots of very good condition things. I found this pumpkin for $5.99. I love it.
LS
Lindsey Stem-Miles
Oct 2, 2025
5.0
Best Store to find used treasures that are donated by the lovely citizens of Lawrence County Tennessee. They also offer employment to United States citizens in need of a job which they transition you into finding higher paying jobs. Highly recommended if you are seeking clothing, furniture, decorations, appliances (if your lucky), shoes, and probably more stuff than you can imagine at incredibly low prices. Furnish your kitchen, or bedroom, or closet. Your welcome.
MR
Monty R.
Sep 14, 2025
5.0
This is a great Goodwill. It is extremely well presented here. Most things are neat and tidy, the store is very clean, and lidded with helpful staff. Prices are fairly resonable here. It's a great store!
DD
DESTINY
Sep 10, 2025
5.0
Everyone is super friendly and very helpful, everything is priced decent and I love how organized everything in the store is🙂
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.
What items should I consider donating to Goodwill Retail Store?
Follow the "One-Year Rule": If the item hasn't been used, worn, or played with in the past year, it is suitable for donation.
What is the return policy at Goodwill Retail Store?
Items can be returned for store credit within 3 days of purchase with a receipt.
What are the Goodwill Retail Store's opening hours?
Goodwill Retail Store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is the Goodwill Retail Store located?
It is located at 1604 N. Locust Ave. Ste. A, Lawrenceburg, TN 38464-2214, United States.
Which payment options are accepted at Goodwill Retail Store?
The store accepts Apple Pay, Cash, Discover, Mastercard, and Visa.
Is the Goodwill Retail Store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrance, parking, and restrooms.
What nearby places can I visit before or after shopping at Goodwill Retail Store?
Nearby places include The Hub Gaming Zone for video games and sports recreation, Shoe Show for footwear shopping, and Rick's Barbecue restaurant for dining.
Is there a nearby donation center if I cannot go directly to Goodwill Retail Store?
Yes, the Goodwill Donation Express Center is nearby where you can drop off donations conveniently.
Can I combine a visit to Goodwill Retail Store with grocery shopping?
Absolutely, Save-A-Lot Lawrenceburg and Quik Stop Markets are nearby grocery stores for your convenience.
Are there convenient amenities near Goodwill Retail Store for other services?
Yes, nearby services include UPS Drop Box for shipping, First Farmers & Merchants Bank for banking, and Texaco Station for fuel and automotive needs.
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